Warranty Claims Processor

KAG SERVICES INC; North Canton (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

KAG SERVICES INC in North Canton, OH is seeking a detail-oriented Warranty Claims Specialist to accurately create, file, and manage warranty claims daily. You will coordinate with service providers and OEMs to gather required information and ensure timely processing.

You will generate weekly and monthly recovery reports, maintain documentation, and support continuous improvement of the claims workflow. This onsite role requires attention to detail and the ability to work with multiple

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of warranty experience.
• Excellent communication to strengthen OEM/supplier relationships.
• Exceptional organizational skills; manage workload with minimal supervision.
• Outstanding customer service and follow-up skills.
• Typing speed ~40 wpm.
• Proficient in Word, Outlook & Excel; VMRS knowledge preferred.
• Dedicated and driven individual.

Responsibilities

• Generate & Submit Warranty claims daily.
• Manage ongoing/pending Warranty claims.
• Allocate packing slips/shipping labels & required information to shop terminals.
• Maintain good relationships with OEMs, suppliers & shop terminals.
• Generate weekly/monthly warranty recovery reports.
• Assist with special projects.
• Continuously improve warranty claims processing procedure.
• Distribute weekly warranty updates to maintenance leaders and technicians.
• Escalate pending/ongoing concerns to Warranty Administrator.
• Collaborate with other departments and external vendors.

Skills

Communication

Customer service

Organizational skills

Typing speed 40 wpm

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Excel

VMRS codes

Job description

Job Details: Job Location: North Canton, OH 44720, Position Type: Fleet, Travel Percentage: None, Job Shift: 8hr, Job Category: NA, Position Summary

This position is responsible for accurately creating, filing & managing the Warranty Claims process.

Essential Functions

• Generate & Submit Warranty claims daily
• Manage ongoing/pending Warranty claims
• Allocate Packing Slips/Shipping labels & Required Information to Shop Terminals
• Maintain a good working relationship with OEs, Suppliers & Shop Terminals
• Generate Weekly/Monthly Warranty Recovery Reports
• Assist with special projects
• Continuously improve Warranty claims processing procedure
• Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians
• Escalate pending and/or ongoing concerns to Warranty Administrator
• Active cooperation with other essential department members and outside vendors

Qualifications

• High School diploma or equivalent
• Minimum of 2 years of general Warranty experience.
• Excellent Communication skills to strengthen relationships with OEs & Suppliers.
• Exceptional organizational skills; ability to manage workload in a timely manner with minimal supervision.
• Outstanding customer service and follow-up skills.
• Types an average of 40 wpm.
• Knowledgeable of Microsoft Office Suite, particularly Word, Outlook & Excel.
• Prior experience with VMRS codes is preferred.
• Must be dedicated and driven individual.

All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork, and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

#LI-ONSITE

#LI-AW1

#NDLP