Warranty Claims Specialist — Automotive & Aftercare

T H White Ltd; United States; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Market-led salary discussion

Employer contributory pension

Share Plan

Staff discounts

Extra holiday entitlement

Sick pay

Uniform

Health and well-being support

Job summary

T H WHITE is looking for an organised and detail-focused Warranty Administrator to join our Warranty Team to manage manufacturer and supplier warranty claims across our dealership. Working closely with service, workshop and parts teams, you will ensure claims are accurate, compliant and submitted on time, helping to maximise warranty recovery and support profitable, efficient aftersales operations.

The ideal applicant will have excellent organisation, independence, strong communication and Excel

Qualifications

• Excellent organisation, administration and attention to detail.
• Confident working independently, prioritising tasks and meeting deadlines.
• Strong communication, numerical, analytical and problem-solving skills.
• Competent in Microsoft Office, particularly Excel.
• GCSE grade 4 or above, or equivalent, in English and Mathematics.
• Full UK driving licence.
• Previous warranty administration or dealer network experience is desirable.
• Experience in agriculture, construction, automotive, commercial vehicles or groundcare would be an advantage.
• Knowledge of manufacturer warranty systems or an engineering/technical background is desirable.

Responsibilities

• Prepare, submit, monitor and reconcile warranty claims in line with manufacturer requirements.
• Check that supporting documents, labour records and parts information are complete and accurate.
• Process warranty credits, maintain claim records, and investigate or appeal rejected claims where appropriate.
• Monitor outstanding claims, performance trends and recovery, producing clear reports for management.
• Support warranty audits, service campaigns and product improvement programmes.
• Guide service, workshop and parts teams on warranty processes, returns and best practice.
• Help improve claim quality, first-time acceptance rates and standard operating procedures.
• Travel occasionally to dealership locations to support warranty processes and standards.

Skills

Organisation

Attention to detail

Independent working

Communication

Excel

Education

GCSE English & Maths

Tools

Microsoft Excel

Warranty systems

Job description

T H WHITE is looking for an organised and detail-focused Warranty Administrator to join our Warranty Team to manage manufacturer and supplier warranty claims across our dealership. Working closely with service, workshop and parts teams, you will ensure claims are accurate, compliant and submitted on time, helping to maximise warranty recovery and support profitable, efficient aftersales operations.

The ideal applicant will have excellent organisation, independence, strong communication and Excel