WARRANTY ADMINISTRATOR

T H White Ltd; United States; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Market-led salary discussion

Employer contributory pension

Share Plan

Staff discounts

Extra holiday entitlement

Sick pay

Uniform

Health and well-being support

Job summary

T H WHITE is looking for an organised and detail-focused Warranty Administrator to join our Warranty Team to manage manufacturer and supplier warranty claims across our dealership. Working closely with service, workshop and parts teams, you will ensure claims are accurate, compliant and submitted on time, helping to maximise warranty recovery and support profitable, efficient aftersales operations.

The ideal applicant will have excellent organisation, independence, strong communication and Excel

Qualifications

• Excellent organisation, administration and attention to detail.
• Confident working independently, prioritising tasks and meeting deadlines.
• Strong communication, numerical, analytical and problem-solving skills.
• Competent in Microsoft Office, particularly Excel.
• GCSE grade 4 or above, or equivalent, in English and Mathematics.
• Full UK driving licence.
• Previous warranty administration or dealer network experience is desirable.
• Experience in agriculture, construction, automotive, commercial vehicles or groundcare would be an advantage.
• Knowledge of manufacturer warranty systems or an engineering/technical background is desirable.

Responsibilities

• Prepare, submit, monitor and reconcile warranty claims in line with manufacturer requirements.
• Check that supporting documents, labour records and parts information are complete and accurate.
• Process warranty credits, maintain claim records, and investigate or appeal rejected claims where appropriate.
• Monitor outstanding claims, performance trends and recovery, producing clear reports for management.
• Support warranty audits, service campaigns and product improvement programmes.
• Guide service, workshop and parts teams on warranty processes, returns and best practice.
• Help improve claim quality, first-time acceptance rates and standard operating procedures.
• Travel occasionally to dealership locations to support warranty processes and standards.

Skills

Organisation

Attention to detail

Independent working

Communication

Excel

Education

GCSE English & Maths

Tools

Microsoft Excel

Warranty systems

Job description

T H WHITE is looking for an organised and detail-focused Warranty Administrator join our Warranty Team to manage manufacturer and supplier warranty claims across our dealership. Working closely with service, workshop and parts teams, you will ensure claims are accurate, compliant and submitted on time, helping to maximise warranty recovery and support profitable, efficient aftersales operations

Hours:

Monday to Friday, 39 hours per week, with occasional travel to other dealership locations as required to support warranty administration and process improvement activities.

Key Duties will Include:

• Prepare, submit, monitor and reconcile warranty claims in line with manufacturer requirements.
• Check that supporting documents, labour records and parts information are complete and accurate.
• Process warranty credits, maintain claim records, and investigate or appeal rejected claims where appropriate.
• Monitor outstanding claims, performance trends and recovery, producing clear reports for management.
• Support warranty audits, service campaigns and product improvement programmes.
• Guide service, workshop and parts teams on warranty processes, returns and best practice.
• Help improve claim quality, first-time acceptance rates and standard operating procedures.
• Travel occasionally to dealership locations to support warranty processes and standards.

The Ideal Applicant:

• Excellent organisation, administration and attention to detail.
• Confident working independently, prioritising tasks and meeting deadlines.
• Strong communication, numerical, analytical and problem-solving skills.
• Competent in Microsoft Office, particularly Excel.
• GCSE grade 4 or above, or equivalent, in English and Mathematics.
• Full UK driving licence.
• Previous warranty administration or dealer network experience is desirable.
• Experience in agriculture, construction, automotive, commercial vehicles or groundcare would be an advantage.
• Knowledge of manufacturer warranty systems or an engineering/technical background is desirable.

  T H WHITE is committed to providing equality of opportunity for all applicants and employees.We are dedicated to creating a workplace where everyone is treated with dignity, fairness and respect, and where individual differences are valued. Our recruitment and selection processes are designed to identify the best candidate for each role based on skills, experience and potential, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We welcome applications from all sections of the community and are committed to making reasonable adjustments throughout the recruitment process for candidates who may require additional support.

Benefits:

At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work.We are committed to training and developing our employees to enable them to achieve their maximum potential.We also provide the following:

• Market surveyed salary – reviewed annually
• Employer contributory pension/ death in service cover
• Share Plan
• Division cross-sell incentive scheme
• Staff accounts at every branch with discounted prices
• Extra holiday entitlement – after a certain number of years
• Company sick pay after qualifying period
• Role-specific company clothing/uniform
• Recognition and support for health and work-related well-being