Warranty Claims & Service Coordinator

ARBOC Specialty Vehicles, LLC; Indiana; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Short Term Disability

Long Term Disability

Job summary

ARBOC Specialty Vehicles in Middlebury, IN is seeking a Warranty Claims Administrator to process and release warranty claims, monitor dealer compliance, and manage related POs. The role requires strong computer skills, attention to detail, and collaboration with Sales, Engineering, Production, Accounting and Management.

Experience with NetSuite is a plus; on-site position with competitive benefits including health care, retirement plan, life insurance, PTO, family leave, and disability coverage.

Qualifications

• Experience with warranty processes in manufacturing preferred.
• Proficiency in Excel and Word required.
• Knowledge of warranty practices in manufacturing environment beneficial.

Responsibilities

• Process warranty claims and approve/deny up to $500 without extra approval.
• Release warranty claims for payment.
• Monitor dealer compliance on warranty claims.
• Place all POs for Service and Warranty.
• Maintain high customer satisfaction.
• Assist with reporting as needed.
• Provide semi-monthly reports on approved claims and dealer totals.
• Support quarterly TREAD reporting.
• Support quarterly NHTSA reporting.
• Help develop Process & Procedure manuals.
• Other tasks as assigned.

Skills

Computer Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Teamwork

Problem-solving

Excellent Written Skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

NetSuite

Job description

ARBOC Specialty Vehicles in Middlebury, IN is seeking a Warranty Claims Administrator to process and release warranty claims, monitor dealer compliance, and manage related POs. The role requires strong computer skills, attention to detail, and collaboration with Sales, Engineering, Production, Accounting and Management.

Experience with NetSuite is a plus; on-site position with competitive benefits including health care, retirement plan, life insurance, PTO, family leave, and disability coverage.