Service & Warranty Administrator

New Flyer; Middlebury (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Job summary

ARBOC Specialty Vehicles is seeking a Warranty Claims Administrator to manage warranty processing, approvals, and payments from the Middlebury facility. You will coordinate with Sales, Engineering, Production, Accounting, and Management to ensure accurate reporting and timely resolution.

The role requires strong Excel/Word skills, attention to detail, and the ability to lift items when needed. Experience in warranty within manufacturing is preferred; NetSuite experience is a plus.

Qualifications

• Experience with warranty processes in a manufacturing environment.
• Ability to work with multiple departments to resolve claims.
• Strong data entry and reporting capabilities.

Responsibilities

• Process warranty claims - approve/deny or present issues outside of norm, up to $500 without approval.
• Release warranty claims for payment and monitor dealer compliance.
• Place POs for Service & Warranty and maintain high customer satisfaction.
• Provide semi-monthly reports of warranty claims by dealer and labor codes.
• Provide data for quarterly TREAD and NHTSA reporting.
• Assist with process and procedure manuals and supporting documentation.

Skills

Computer Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Teamwork Skills

Problem-solving

Excellent Written Skills

Job description

ESSENTIAL FUNCTIONS:

• Process warranty claims - approve/deny or present issues outside of norm, authorized up to $500 without approval
• Release warranty claims for payment
• Monitor warranty claims to assure dealer compliance
• Place any/all POs for Service & Warranty
• Maintain high customer satisfaction
• Help with Reporting, where needed
• Provide semi-monthly reports of warranty claims approved, breakdown of claim totals by dealer, and breakdown of claims by labor operation codes including top ten codes which is communicated with Sales, Engineering, Production, Accounting, and Management
• Provide data for quarterly TREAD reporting
• Provide data for quarterly NHTSA reporting
• Help with the Process & Procedure manuals
• Maintain high customer satisfaction

Other tasks as assigned

Physical Activity/Requirements:

• This position could be very active but also alot of sitting behind a desk.
• Must be able to lift and/or move items over 25 pounds.

Location: 51165 Greenfield Parkway Middlebury IN 46540

ESSENTIAL FUNCTIONS:

• Process warranty claims - approve/deny or present issues outside of norm, authorized up to $500 without approval
• Release warranty claims for payment
• Monitor warranty claims to assure dealer compliance
• Place any/all POs for Service & Warranty
• Maintain high customer satisfaction
• Help with Reporting, where needed
• Provide semi-monthly reports of warranty claims approved, breakdown of claim totals by dealer, and breakdown of claims by labor operation codes including top ten codes which is communicated with Sales, Engineering, Production, Accounting, and Management
• Provide data for quarterly TREAD reporting
• Provide data for quarterly NHTSA reporting
• Help with the Process & Procedure manuals
• Maintain high customer satisfaction

Other tasks as assigned

Physical Activity/Requirements:

• This position could be very active but also alot of sitting behind a desk.
• Must be able to lift and/or move items over 25 pounds.

Location: 51165 Greenfield Parkway Middlebury IN 46540

Experience/Knowledge:

• Knowledge of bus manufacturing or transit industry would be considered an asset.
• Experience in a manufacturing process a plus.
• Experience with Microsoft office: Excel and Word
• A combination of education and experience with warranty in a manufacturing environment.
• Having NetSuite experience would be a plus

Specific Job Skills:

• Computer Skills
• Organizational Skills
• Communication Skills
• Interpersonal Skills
• Teamwork Skills
• Problem-solving Skills
• Excellent Written Skills

ARBOC Specialty Vehicles will not sponsor this job.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability