Warranty Claims & Reporting Specialist

ARBOC Specialty Vehicles, LLC; Middlebury (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Care Plan

401k/IRA

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Job summary

ARBOC Specialty Vehicles, LLC in Middlebury, IN seeks a Warranty Claims Processor to handle claims processing, release payments, and monitor dealer compliance. You will prepare semi-monthly reports and support TREAD/NHTSA reporting, with focus on customer satisfaction and accurate documentation.

The role requires knowledge of bus/manufacturing processes, proficiency in Microsoft Office, and a background combining education and warranty experience in manufacturing environments.

Qualifications

• Knowledge of bus manufacturing or transit industry is an asset.
• Experience in a manufacturing environment adds value.
• Experience with Microsoft Office: Excel and Word.
• Combination of education and experience with warranty in manufacturing.

Responsibilities

• Process warranty claims: approve/deny or escalate as needed.
• Release warranty claims for payment.
• Monitor warranty claims to ensure dealer compliance.
• Place all POs for Service & Warranty.
• Prepare semi-monthly reports of warranty activity by dealer and labor codes.
• Provide data for quarterly TREAD and NHTSA reporting.
• Assist with process and procedure manuals.
• Maintain high customer satisfaction.
• Other tasks as assigned.

Skills

Computer Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Teamwork Skills

Problem-solving Skills

Excellent Written Skills

Education

Education + Warranty experience in manufacturing

Tools

Microsoft Office (Excel & Word)

NetSuite experience

Job description

ARBOC Specialty Vehicles, LLC in Middlebury, IN seeks a Warranty Claims Processor to handle claims processing, release payments, and monitor dealer compliance. You will prepare semi-monthly reports and support TREAD/NHTSA reporting, with focus on customer satisfaction and accurate documentation.

The role requires knowledge of bus/manufacturing processes, proficiency in Microsoft Office, and a background combining education and warranty experience in manufacturing environments.