Warranty Claims Specialist – Auto Service

Schumacher Auto Group; Delray Beach (FL); Sur place; USD 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health benefits

401K Savings

Paid time off

Discounts on vehicles, service and/or

Training and career growth

Résumé du poste

Schumacher Auto Group is seeking a Service Warranty Administrator to manage warranty claims and liaise with technicians, customers, and manufacturers. The role requires a detail-oriented approach, solid knowledge of warranty policies, and strong organizational skills.

Primary duties include processing claims, interpreting policies, maintaining detailed records, and ensuring compliance with dealer guidelines. Excellent communication with internal teams and manufacturers is essential.

Qualifications

• Experience handling warranty claims and communicating with customers and technicians.
• Ability to interpret warranty policies from multiple manufacturers.
• Strong organizational and documentation skills.
• Effective liaison between service staff, customers, and manufacturers.

Responsabilités

• Process warranty claims accurately and efficiently.
• Interpret warranty policies and procedures from various manufacturers.
• Communicate with service technicians to gather necessary information for claims.
• Liaise with manufacturer representatives to resolve complex warranty issues.
• Maintain detailed records of warranty transactions and correspondence.
• Ensure compliance with manufacturer guidelines and dealership policies.
• Assist in training service advisors on warranty processes and updates.
• Monitor and report warranty claim trends and issues.
• Reconcile warranty accounts and prepare financial reports.
• Handle customer inquiries related to warranty coverage and claims.

Connaissances

Warranty claims processing

Warranty policies interpretation

Record keeping

Customer liaison

Formation

High School Diploma or GED

Description du poste

Schumacher Auto Group is seeking a Service Warranty Administrator to manage warranty claims and liaise with technicians, customers, and manufacturers. The role requires a detail-oriented approach, solid knowledge of warranty policies, and strong organizational skills.

Primary duties include processing claims, interpreting policies, maintaining detailed records, and ensuring compliance with dealer guidelines. Excellent communication with internal teams and manufacturers is essential.