Warranty Campaign Specialist

Clear Destination Inc.; Reading, Northern (Berks County, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life

401(k) Savings Plan with Company Match

Paid Parental Leave

Tuition Reimbursement

Paid Training and Development Programs

Job summary

Reading Truck is seeking a Warranty/Service Administrator to review, process and close warranty claims and support department functions. You will coordinate with the Parts and Service teams to ensure accurate documentation and timely claims processing.

Under management supervision, you will enter service orders, obtain warranty authorizations, and communicate with manufacturers and customers while maintaining accurate system data. A high school diploma and warranty experience are preferred.

Qualifications

• Two (2) years of warranty experience in automotive, truck or RV industry preferred.
• High School diploma or GED - required.
• Proficient computer skills including Excel, Word, and PowerPoint.
• Excellent problem solving skills and the ability to identify root cause.

Responsibilities

• Process factory warranty claims (online or manually) efficiently and accurately by obtaining warranty authorization prior to work beginning.
• Upload all necessary documents for warranty authorization and follow any/all procedures as prescribed in the manufacturer's warranty policy and/or procedure manuals.
• Ensure all policies and procedures have been followed by technicians prior to processing paperwork or signing off on technician hours applied to warranty claim.
• Follow up on all warranty receivables to ensure payment is received in a timely manner.
• Communicate with Service Advisors and technicians as needed for diagnosis, authorization and/or repairs.
• Process and enter all service orders accurately and efficiently.
• Maintain accurate information in the service system by updating changes throughout the day as the changes occur, for both warranty claims and service orders.
• Answer incoming telephone calls from manufacturers (warranty claims) and/or customers (service orders), always responding in a courteous and professional manner.
• Participate in training as required by management.
• Perform any other tasks deemed necessary by supervisor

Skills

Warranty experience

Problem solving

Microsoft Office suite

Education

High School diploma or GED

Tools

Excel

Word

PowerPoint

Job description

Reading Truck is seeking a Warranty/Service Administrator to review, process and close warranty claims and support department functions. You will coordinate with the Parts and Service teams to ensure accurate documentation and timely claims processing.

Under management supervision, you will enter service orders, obtain warranty authorizations, and communicate with manufacturers and customers while maintaining accurate system data. A high school diploma and warranty experience are preferred.