Warranty Claims & Operations Specialist

Truck and Trailer Specialties, Inc.; Dutton (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

HRA Balance

Life Insurance

Voluntary Insurance Options

Annual Raises

Biannual Bonuses

401k Match

Paid Time Off

Referral Bonus

Job summary

Truck and Trailer Specialties, Inc. is seeking a Warranty Manager and Operations Support to oversee warranty claims and support the shop's daily functions. You will process claims, verify distributor requirements, and post credits while coordinating with suppliers.

This role requires mechanical aptitude, the ability to work independently, and strong communication. You will train customers, calibrate spreaders, and support sales across multiple locations, with standard 7am–5pm shifts and

Qualifications

• High school diploma or equivalent required.
• Mechanical experience in a shop environment preferred.
• Must pass pre-employment screening and have a valid driver's license.

Responsibilities

• Process warranty claims
• Verify distributor warranty requirements
• Post credits received for warranty claims
• Follow up with distributors regarding unpaid claims
• File warranty documentation and keep warranty records organized
• Build Pneulogic controls for Dutton and Howell locations
• In-house salter calibrations of Dicky John and Rexroth controllers
• Program and assemble InPower switching
• Train customers on spreader control calibrations and drop tests
• Troubleshoot and repair customer spreader controllers
• Assist Sales department in coordinating customer trainings
• Work in multiple locations as needed

Skills

Independent work

Microsoft Office

Company software

Truck build-up

CAN Bus

Public speaking

Customer training

Multitasking

Time management

Positive attitude

Driver's license

Mechanically inclined

Communication

Education

High school diploma or equivalent

Tools

Dicky John controllers

Rexroth controllers

InPower switching

Job description

Truck and Trailer Specialties, Inc. is seeking a Warranty Manager and Operations Support to oversee warranty claims and support the shop's daily functions. You will process claims, verify distributor requirements, and post credits while coordinating with suppliers.

This role requires mechanical aptitude, the ability to work independently, and strong communication. You will train customers, calibrate spreaders, and support sales across multiple locations, with standard 7am–5pm shifts and