Warranty Claims & Service Admin Specialist

Reading Truck Group; Reading, Northern (Berks County, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) savings plan with company match

Paid parental leave

Tools purchase program

Tuition reimbursement

10 paid holidays

Footwear, eyewear, safety equipment 할인

Job summary

Reading Truck is hiring a Warranty/Service Administrator to review, process, and close warranty claims and assist with departmental functions. The role collaborates with Parts and Service to ensure accurate paperwork and timely payments.

Responsibilities include processing service orders, maintaining system data, handling calls, and supporting training initiatives within a fast-paced environment.

Qualifications

• Two years of warranty experience in automotive, truck or RV industry preferred.
• High School diploma or GED required.
• Proficient computer skills including Excel, Word, and PowerPoint.
• Excellent problem solving skills and ability to identify root cause.

Responsibilities

• Process factory warranty claims efficiently and accurately with authorization prior to work.
• Upload documents for warranty authorization and follow policy procedures.
• Ensure policies are followed by technicians before signing off hours.
• Follow up on warranty receivables to ensure timely payment.
• Communicate with Service Advisors and technicians for diagnosis, authorization and repairs.
• Process and enter all service orders accurately and efficiently.
• Maintain accurate information in the service system for warranty claims and service orders.
• Answer incoming calls from manufacturers and customers in a courteous manner.
• Participate in training as required by management.
• Perform other tasks as needed by supervisor.

Skills

Warranty experience

Excel

Word

PowerPoint

Education

High School diploma or GED

Job description

Reading Truck is hiring a Warranty/Service Administrator to review, process, and close warranty claims and assist with departmental functions. The role collaborates with Parts and Service to ensure accurate paperwork and timely payments.

Responsibilities include processing service orders, maintaining system data, handling calls, and supporting training initiatives within a fast-paced environment.