Warranty Booker, Multi Brand

ZT Automotive Group; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

ZT Automotive Group in Houston, TX seeks a Warranty Booker to ensure accurate booking of repair orders in CDK and compliance with OEM policies. The ideal candidate has dealership experience and exceptional attention to detail, with strong organizational and communication skills to support warranty processing across brands.

You will coordinate with Service Managers, Advisors, Technicians, and Parts Departments to resolve missing information, meet deadlines, and stay current on recalls and

Qualifications

• High attention to detail with the ability to manage multiple priorities and deadlines.
• Excellent communication and organizational skills.
• Ability to work independently and manage competing priorities.

Responsibilities

• Review repair orders for accuracy, ensuring concern, cause, and correction are properly documented.
• Verify technician punch times, parts usage, and job lines for compliance with manufacturer and company policies.
• Accurately book compliant repair orders in CDK.
• Verify criteria required by the manufacturer.
• Communicate with Service Managers, Service Advisors, Technicians, and Parts Departments to resolve missing or incomplete information.
• Maintain an organized workflow to ensure daily and end-of-month deadlines are met.
• Complete all required manufacturer and internal training to stay current on policies and warranty expectations.
• Keep informed of all factory recalls and bulletins.
• Maintain a professional appearance and a neat work area.
• Perform other duties as assigned.

Skills

Attention to detail

Strong organizational skills

Excellent communication

Ability to work independently

Time management

Tools

CDK

Job description

Description

ZT Automotive is seeking a detail-oriented and efficient Warranty Booker to support our growing Warranty Operations team. This role is responsible for ensuring the accurate and compliant booking of repair orders (ROs) in CDK. The ideal candidate will possess exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities while maintaining compliance with OEM and company policies.

This position plays a key role in maintaining accuracy, accountability, and timeliness in warranty claim processing across all brands.

Key Responsibilities

• Review repair orders for accuracy, ensuring concern, cause, and correction are properly documented.
• Verify technician punch times, parts usage, and job lines for compliance with manufacturer and company policies.
• Accurately book compliant repair orders in CDK.
• Verify criteria required by the manufacturer.
• Communicate with Service Managers, Service Advisors, Technicians, and Parts Departments to resolve missing or incomplete information.
• Maintain an organized workflow to ensure daily and end-of-month deadlines are met.
• Complete all required manufacturer and internal training to stay current on policies and warranty expectations.
• Keep informed of all factory recalls and bulletins.
• Maintain a professional appearance and a neat work area.
• Perform other duties as assigned.

Requirements

• Minimum 2 years of dealership experience preferred.
• Strong understanding of warranty processes and documentation requirements.
• Experience with CDK is strongly preferred.
• High attention to detail with the ability to manage multiple priorities and deadlines.
• Excellent communication and organizational skills.
• Ability to work independently and manage competing priorities.