Warranty Booking Specialist: Detail‑Oriented & Efficient

ZT Motors of Texas LP; Houston (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

ZT Motors of Texas LP is seeking a detail-oriented Warranty Booker to support our growing Warranty Operations team. This role is responsible for accurate and compliant booking of repair orders (ROs) in CDK, leveraging strong organizational skills and attention to detail.

You will verify technician punch times, parts usage, and job lines, communicate with service staff to resolve missing information, and ensure daily and month-end deadlines are met.

Qualifications

• Minimum 2 years of dealership experience preferred.
• Strong understanding of warranty processes and documentation requirements.
• Experience with CDK is strongly preferred.
• High attention to detail with the ability to manage multiple priorities and deadlines.
• Excellent communication and organizational skills.
• Ability to work independently and manage competing priorities.

Responsibilities

• Review repair orders for accuracy, ensuring concern, cause, and correction are properly documented.
• Verify technician punch times, parts usage, and job lines for compliance with manufacturer and company policies.
• Accurately book compliant repair orders in CDK.
• Verify criteria required by the manufacturer.
• Communicate with Service Managers, Service Advisors, Technicians, and Parts Departments to resolve missing or incomplete information.
• Maintain an organized workflow to ensure daily and end-of-month deadlines are met.
• Complete all required manufacturer and internal training to stay current on policies and warranty expectations.
• Keep informed of all factory recalls and bulletins.
• Maintain a professional appearance and a neat work area.
• Perform other duties as assigned.

Skills

Attention to detail

Communication skills

Organizational skills

Multitasking

Tools

CDK

Job description

ZT Motors of Texas LP is seeking a detail-oriented Warranty Booker to support our growing Warranty Operations team. This role is responsible for accurate and compliant booking of repair orders (ROs) in CDK, leveraging strong organizational skills and attention to detail.

You will verify technician punch times, parts usage, and job lines, communicate with service staff to resolve missing information, and ensure daily and month-end deadlines are met.