Warranty & Billing Specialist - Service Ops Pro

Banner Fire Equipment, Inc; Illinois; Presencial; USD 39.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Employer-paid medical plan

Life and disability insurance

401(k) with company match

PTO from day one and holidays

Descripción de la vacante

Banner Fire Equipment, Inc. in Roxana, IL is seeking a detail-driven full-time Warranty & Billing Specialist to join our Service department. You will document, claim, and bill warranty work, collaborating with technicians, Parts, Shipping, and Accounting.

You will manage the full warranty process, track claims, train staff, and ensure timely invoicing. The role sits at the shop floor and back office, with strong emphasis on accuracy and deadlines.

Formación

• High school diploma or GED required; associate degree preferred.
• 1–3 years in warranty administration, billing and invoicing.
• Experience in fire apparatus, emergency vehicles, fleet, heavy equipment, trucking, or automotive is preferred.
• Strong written communication with the ability to manage multiple claims and deadlines.

Responsabilidades

• Own the full warranty claim process: confirm coverage, gather docs, submit to manufacturers, follow up on denials.
• Manage warranty email inbox and track each claim through to completion with updates.
• Train service staff on warranty terms and coverage changes.
• Coordinate with Parts, Shipping, Dispatch on warranty parts and recalls.
• Invoice completed repair orders accurately and on time; resolve billing issues.
• Work with Internal Accounting on credits, reconciliations, and disputed bills.

Conocimientos

Attention to detail

Microsoft Office

Communication skills

Claims management

Educación

High school diploma or GED

Associate degree in Business or Accounting

Herramientas

Service Tracker

Karmak

Excel

Outlook

Descripción del empleo

Banner Fire Equipment, Inc. in Roxana, IL is seeking a detail-driven full-time Warranty & Billing Specialist to join our Service department. You will document, claim, and bill warranty work, collaborating with technicians, Parts, Shipping, and Accounting.

You will manage the full warranty process, track claims, train staff, and ensure timely invoicing. The role sits at the shop floor and back office, with strong emphasis on accuracy and deadlines.