Warranty Billing Specialist – On-Site Decatur

Tech-24 A Commercial Food Service Repair Company Inc; Decatur (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Holidays off

Medical, dental, vision

Short-term disability

Life insurance

401(k) with match

EAP

Job summary

Tech24 is seeking a Warranty Billing Admin in Decatur, IL for a fully on-site, full-time role. The candidate will handle warranty service invoicing, accounts receivable, and communications with manufacturers and clients.

Strong billing, customer service, and Excel skills are required. Knowledge of Dynamics Great Plains is a plus. The position offers weekly pay and comprehensive benefits.

Qualifications

• High school graduate/GED or the equivalent.
• Minimum 2 years’ billing experience.
• Excellent verbal and written communication skills.
• Customer service orientation and negotiation skills.
• Solid understanding of basic accounting principles, fair credit practices and collection regulations.
• Proven ability to calculate, post and manage accounting figures and financial records.
• Hands-on experience in operating spreadsheets and accounting software.
• Proficient in Microsoft Excel.
• Experience with Microsoft Dynamics Great Plains software is preferred.
• Ability to work in a team-oriented environment.
• Observe all company procedures and safety rules.

Responsibilities

• Process and negotiate new service requests with manufacturers.
• Manage in-progress service requests by communicating clearly with internal partners and clients and/or manufacturers for service completion following appropriate guidelines.
• Process a high volume of invoices for payment per customer contracts and Process incoming payments in compliance with established financial policies and procedures.
• Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data.
• Audit service tickets from field technicians and prepare invoices for customer.
• Verify billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Verify discrepancies and resolve clients’ billing issues.
• Generate reports detailing accounts receivable status and work with appropriate manufacturer and/or client for resolution.
• Answer Customer Service phone calls and enter service and/or part orders as demand requires.
• Participate in special projects or assist other departments as needed

Skills

Billing experience

Customer service

Accounts receivable

Verbal & written communication

Microsoft Excel

Team collaboration

Accounting principles

Education

High school diploma / GED

Tools

Microsoft Dynamics Great Plains

Job description

Tech24 is seeking a Warranty Billing Admin in Decatur, IL for a fully on-site, full-time role. The candidate will handle warranty service invoicing, accounts receivable, and communications with manufacturers and clients.

Strong billing, customer service, and Excel skills are required. Knowledge of Dynamics Great Plains is a plus. The position offers weekly pay and comprehensive benefits.