On-Site Warranty Billing Specialist

Tech-24 A Commercial Food Service Repair Company Inc; Larkdale (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

Tech24 is seeking a Warranty Billing Admin in Decatur, IL to handle billing, invoicing, and collections for warranty service. This on-site role focuses on accuracy, timely processing of invoices, and maintaining strong relationships with manufacturers and clients.

You will manage accounts receivable, verify payments, generate reports, and support field technicians by auditing service tickets and ensuring compliance with company procedures and safety rules.

Qualifications

• High school graduate/GED or the equivalent.
• Minimum 2 years’ billing experience.
• Excellent verbal and written communication skills.
• Customer service orientation and negotiation skills.
• Solid understanding of basic accounting principles, fair credit practices and collection regulations.
• Proven ability to calculate, post and manage accounting figures and financial records.
• Hands-on experience in operating spreadsheets and accounting software.
• Proficient in Microsoft Excel.
• Experience with Microsoft Dynamics Great Plains software is preferred.
• Ability to work in a team-oriented environment.
• Observe all company procedures and safety rules.

Responsibilities

• Process and negotiate new service requests with manufacturers.
• Manage in-progress service requests by communicating clearly with internal partners and clients and/or manufacturers for service completion following appropriate guidelines.
• Process a high volume of invoices for payment per customer contracts and
• Process incoming payments in compliance with established financial policies and procedures.
• Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data.
• Audit service tickets from field technicians and prepare invoices for customer.
• Verify billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Verify discrepancies and resolve clients’ billing issues.
• Generate reports detailing accounts receivable status and work with appropriate manufacturer and/or client for resolution.
• Answer Customer Service phone calls and enter service and/or part orders as demand requires.
• Participate in special projects or assist other departments as needed

Skills

Verbal communication

Written communication

Customer service

Negotiation

Accounting basics

Credit & collections

Accounts receivable

Excel

Dynamics Great Plains

Teamwork

Safety compliance

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Dynamics Great Plains

Job description

Tech24 is seeking a Warranty Billing Admin in Decatur, IL to handle billing, invoicing, and collections for warranty service. This on-site role focuses on accuracy, timely processing of invoices, and maintaining strong relationships with manufacturers and clients.

You will manage accounts receivable, verify payments, generate reports, and support field technicians by auditing service tickets and ensuring compliance with company procedures and safety rules.