Service Warranty & Billing Specialist

Banner Fire Equipment, Inc.; Roxana (IL); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Employer-paid medical plan option

Employer-paid life and disability保险

Medical, dental, and vision coverage

401(k) with 4% company match

PTO from day one + 11 paid holidays

Training and advancement opportunities

Job summary

Banner Fire Equipment is seeking a detail-oriented Warranty & Billing Specialist to join the Roxana, IL-based Service department. You will manage warranty claims, ensure accurate invoicing, and work closely with technicians, parts, and accounting to keep repairs properly documented and billed on time.

The role requires 1–3 years in warranty administration or related billing, with a background in service for fire apparatus or emergency equipment preferred.

Qualifications

• High school diploma or GED required; associate degree in Business, Accounting, or a related field preferred.
• 1–3 years of experience in warranty administration, billing and invoicing; manufacturer warranty program experience preferred.
• Service department background preferred, especially in fire apparatus, emergency vehicles, fleet, heavy equipment, trucking, or automotive.
• Proficiency in Microsoft Office (Outlook and Excel), and the ability to learn Service Tracker and Karmak or similar software.
• Comfort with regular trips into the service shop, occasionally lifting up to 25 lbs., and occasional driving with a valid driver’s license.

Responsibilities

• Own the full warranty claim process: confirm coverage on flagged repairs, gather documentation from technicians, submit claims to manufacturers, and follow up on denials with Service Advisors.
• Manage the warranty email inbox and track every claim through to completion, with status updates for management.
• Train and update technicians and service staff on warranty terms and coverage changes.
• Coordinate with Parts and Shipping on tagging, keeping, and returning warranty parts, and with Dispatch on scheduling Service Bulletins and recalls.
• Invoice completed repair orders accurately and on deadline, checking parts pricing and resolving billing issues.
• Work with Internal Accounting on credits, reconciliations, and disputed bills, and keep Service Tracker and Karmak records current.

Skills

Attention to detail

Written communication

Multitasking

Learning new software

Education

High school diploma or GED

Associate degree in Business or Accounting (preferred)

Tools

Microsoft Office (Outlook, Excel)

Service Tracker

Karmak

Job description

Banner Fire Equipment is seeking a detail-oriented Warranty & Billing Specialist to join the Roxana, IL-based Service department. You will manage warranty claims, ensure accurate invoicing, and work closely with technicians, parts, and accounting to keep repairs properly documented and billed on time.

The role requires 1–3 years in warranty administration or related billing, with a background in service for fire apparatus or emergency equipment preferred.