WARRANTY ASSISTANT

Whaley Foodservice; South Carolina; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

401k & Profit Sharing

Paid holidays

Medical & Dental Benefits

Short-Term Disability

Long-Term Disability Insurance

Life Insurance

Job summary

Whaley Foodservice seeks a Warranty Administrative Specialist to support daily service invoicing, warranty claim submissions, and routing service requests to the appropriate service branch. The role emphasizes accuracy in data entry and timely communication with internal teams.

Ideal candidates have an Associate's Degree, 2+ years in an office setting, warranty/claims experience, and proficiency in MS Office tools. We offer competitive benefits and a collaborative work environment.

Qualifications

• Associate degree or equivalent experience required.
• 2+ years in an office setting emphasizing accuracy and organization.
• Warranty/claims experience required.
• Strong data entry experience required.

Responsibilities

• Review/edit warranty service calls for accuracy and conformity to guidelines prior to invoicing.
• Submit warranty claims through manufacturer portals (data entry) accurately and timely.
• Review department emails and route to appropriate service branch.
• Review statements of warranty accounts and resolve or resubmit claims as needed.

Skills

Attention to detail

Data entry

Deductive reasoning

Microsoft Office proficiency

Education

Associate's Degree

Tools

Outlook

Excel

OneDrive

Teams

Job description

POSITION SUMMARY:

This position will assist with all functions of the warranty department as needed. To include daily service invoicing, online submittal of warranty claims, routing service requests to the appropriate service branch, and other administrative support as necessary.

MAJOR RESPONSIBILITIES:

1. Review/edit warranty service calls for accuracy & conforming tomanufacturer guidelines prior to invoicing.
2. Submit warranty claims through Manufacturer specific claim portals (data entry) in an accurate & timely manner.
3. Review incoming department emails, & forward to the appropriate service branch.
4. Review statements of assigned Warranty accounts to confirm claims are being processed.Resolve/resubmit any claims coming back for more information or rejected.

ADDITIONAL RESPONSIBILITIES:

1. Compile, copy, sort, file and record as required.
2. Performs other duties as required.

CONTACTS:

• Internal - WFR branch employees at all levels on a regular basis; WFR corporate employees at all levels on a daily basis as needed.
• External - Manufacturers as required.

MINIMUM QUALIFICATIONS:

• An Associate's Degree, or the equivalent in experience.
• 2+ years experience in an office setting where attention to detail and organization are required.
• Warranty and/or Claims Experience required
• Strong Data Entry experience required

SKILLS, ABILITIES AND OTHER REQUIREMENTS:

• Proficient in all Microsoft programs including: Outlook, Excel, One Drive, Teams, and Internet Explorer/Chrome.
• Strong attention to detail, and accuracy in keying data.
• Data entry experience preferred.
• Deductive reasoning skills.

WORKING/ENVIRONMENTAL CONDITIONS:

• Well-lit, open office environment.

We Offer:

• Competitive Salary
• 401k& Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.