WARRANTY ASSISTANT

PT Holdings LLC; Lexington (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

401k & Profit Sharing

Paid Holidays & Vacation

Medical & Dental Benefits

Short-Term Disability

Long-Term Disability Insurance (brand)

Life Insurance (brand)

Job summary

Whaley Foodservice in Lexington, SC is seeking a Warranty Department Administrative Assistant to support daily service invoicing, online submittal of warranty claims, and routing service requests to the appropriate branch.

The role emphasizes attention to detail, strong data entry, and proficiency with Microsoft Office; Associate degree or equivalent experience is preferred, with 2+ years in an office setting. This position offers a stable environment with growth opportunities within the company.

Qualifications

• Associate's degree or equivalent experience required.
• 2+ years in an office setting with attention to detail.
• Warranty and/or claims experience required.
• Strong data entry experience required.

Responsibilities

• Review/edit warranty service calls for accuracy before invoicing.
• Submit warranty claims through manufacturer portals (data entry) in an accurate & timely manner.
• Review incoming department emails, & forward to the appropriate service branch.
• Review statements of assigned Warranty accounts to confirm claims are being processed; resolve/resubmit any claims needing information or rejected.

Skills

Attention to detail

Data entry

Strong organization

Education

Associate's Degree or equivalent experience

Tools

Microsoft Outlook

Microsoft Excel

OneDrive

Teams

Internet Explorer/Chrome

Job description

Position at Whaley Foodservice

This position will assist with all functions of the warranty department as needed. To include daily service invoicing, online submittal of warranty claims, routing service requests to the appropriate service branch, and other administrative support as necessary.

POSITION SUMMARY

This position will assist with all functions of the warranty department as needed. To include daily service invoicing, online submittal of warranty claims, routing service requests to the appropriate service branch, and other administrative support as necessary.

MAJOR RESPONSIBILITIES

1. Review/edit warranty service calls for accuracy & conforming tomanufacturer guidelines prior to invoicing.
2. Submit warranty claims through Manufacturer specific claim portals (data entry) in an accurate & timely manner.
3. Review incoming department emails, & forward to the appropriate service branch.
4. Review statements of assigned Warranty accounts to confirm claims are being processed.Resolve/resubmit any claims coming back for more information or rejected.

ADDITIONAL RESPONSIBILITIES

1. Compile, copy, sort, file and record as required.
2. Performs other duties as required.

CONTACTS

• Internal - WFR branch employees at all levels on a regular basis; WFR corporate employees at all levels on a daily basis as needed.
• External - Manufacturers as required.

MINIMUM QUALIFICATIONS

• An Associate's Degree, or the equivalent in experience.
• 2+ years experience in an office setting where attention to detail and organization are required.
• Warranty and/or Claims Experience required
• Strong Data Entry experience required

SKILLS, ABILITIES AND OTHER REQUIREMENTS

• Proficient in all Microsoft programs including: Outlook, Excel, One Drive, Teams, and Internet Explorer/Chrome.
• Strong attention to detail, and accuracy in keying data.
• Data entry experience preferred.
• Deductive reasoning skills.

WORKING/ENVIRONMENTAL CONDITIONS

• Well-lit, open office environment.

WE Offer

• Competitive Salary
• 401k& Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.