WARRANTY ASSISTANT

Whaley Foodservice; Lexington (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

401k & Profit Sharing

Paid Holidays & Vacation

Medical & Dental Benefits

Short-Term Disability

Long-Term Disability Insurance (job)

Life Insurance (company paid)

Job summary

Whaley Foodservice in Lexington, SC is seeking an organized Warranty Administrator to assist with all warranty department functions, including service invoicing, online warranty claim submissions, and routing requests to the appropriate branch.

This role emphasizes accuracy, data entry, and timely communication with manufacturers and internal teams. Prior warranty or claims experience is preferred, along with proficiency in Microsoft Office.

Qualifications

• Associate’s Degree or the equivalent in experience.
• 2+ years experience in an office setting where attention to detail and organization are required.
• Warranty and/or Claims Experience required
• Strong Data Entry experience required

Responsibilities

• Review/edit warranty service calls for accuracy & conforming to manufacturer guidelines prior to invoicing.
• Submit warranty claims through Manufacturer specific claim portals (data entry) in an accurate & timely manner.
• Review incoming department emails, & forward to the appropriate service branch.
• Review statements of assigned Warranty accounts to confirm claims are being processed. Resolve/resubmit any claims coming back for more information or rejected.
• Compile, copy, sort, file and record as required.
• Performs other duties as required.

Skills

Data entry

Attention to detail

Deductive reasoning

Microsoft Office

Education

Associate’s Degree or equivalent

Tools

Outlook

Excel

OneDrive

Teams

Internet Explorer/Chrome

Job description

POSITION SUMMARY:

This position will assist with all functions of the warranty department as needed. To include daily service invoicing, online submittal of warranty claims, routing service requests to the appropriate service branch, and other administrative support as necessary.

MAJOR RESPONSIBILITIES:

1. Review/edit warranty service calls for accuracy & conforming to manufacturer guidelines prior to invoicing.
2. Submit warranty claims through Manufacturer specific claim portals (data entry) in an accurate & timely manner.
3. Review incoming department emails, & forward to the appropriate service branch.
4. Review statements of assigned Warranty accounts to confirm claims are being processed. Resolve/resubmit any claims coming back for more information or rejected.

ADDITIONAL RESPONSIBILITIES:

1. Compile, copy, sort, file and record as required.
2. Performs other duties as required.

CONTACTS:

• Internal – WFR branch employees at all levels on a regular basis; WFR corporate employees at all levels on a daily basis as needed.
• External – Manufacturers as required.

MINIMUM QUALIFICATIONS:

• An Associate’s Degree, or the equivalent in experience.
• 2+ years experience in an office setting where attention to detail and organization are required.
• Warranty and/or Claims Experience required
• Strong Data Entry experience required

SKILLS, ABILITIES AND OTHER REQUIREMENTS:

• Proficient in all Microsoft programs including: Outlook, Excel, One Drive, Teams, and Internet Explorer/Chrome.
• Strong attention to detail, and accuracy in keying data.Data entry experience preferred.
• Deductive reasoning skills.

WORKING/ENVIRONMENTAL CONDITIONS:

• Well-lit, open office environment.

We Offer:

• Competitive Salary
• 401k& Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.