Warranty Analytics Specialist

Truma North America; Elkhart (IN); Vor Ort; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

Truma North America in Elkhart, IN, is seeking a Warranty Analyst to strengthen customer experience and profitable growth through disciplined warranty administration and field-performance insights.

You will identify warranty cost, product-performance trends, and coordinate cross-functional follow-through with Service, Sales, Product Management, Engineering, Operations, Supply Chain, Accounting/Finance, and Truma Group stakeholders. Experience with SAP and Salesforce is valued.

Qualifikationen

• Bachelor’s degree in business analytics, engineering tech, quality, supply chain, or related field.
• Five+ years of progressive warranty analytics or administration experience.
• Strong Excel, Power BI, and data visualization skills.

Aufgaben

• Administer warranty claims accurately within service levels and policies.
• Process claims, payments, service work orders, returns, and RMAs in Salesforce and SAP.
• Maintain auditable claim records and coordinate with Accounting/Finance, Service, Sales.
• Identify trends and provide concise analysis to guide actions and priorities.

Kenntnisse

Power BI

Excel

Analytical thinking

Financial analysis

Communication

Ausbildung

Bachelor’s degree in business analytics

Tools

Salesforce

SAP

CRM

ERP

Microsoft 365

Jobbeschreibung

Truma North America in Elkhart, IN, is seeking a Warranty Analyst to strengthen customer experience and profitable growth through disciplined warranty administration and field-performance insights.

You will identify warranty cost, product-performance trends, and coordinate cross-functional follow-through with Service, Sales, Product Management, Engineering, Operations, Supply Chain, Accounting/Finance, and Truma Group stakeholders. Experience with SAP and Salesforce is valued.