EQUIPMENT RELIABILITY SPECIALIST

Carter Machinery Company, Inc.; Mechanicsville (VA); On-site; USD 73,000 - 95,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with company match

Life and disability insurance

Tool allowances

Job summary

Carter Machinery Co. Inc. is hiring an Equipment Reliability Specialist to act as the primary contact for field equipment damage, diagnose failures, and coordinate with CAT dealers for repairs and warranty claims.

You will track cases, maintain thorough records, and drive improvements to extend equipment life. Ideal candidates have 2+ years in equipment service or related fields, with strong diagnostic skills and proficiency in Excel and asset management tools.

Qualifications

• Minimum two years of experience in equipment service/maintenance, supply chain, fleet management, or related technical field.
• Experience with power generation or heavy equipment.
• Familiarity with CAT dealer networks and warranty processes preferred.
• Strong diagnostic and troubleshooting skills.
• Excellent communication and negotiation abilities.

Responsibilities

• Serve as primary contact for reported equipment damage from packagers in the field.
• Diagnose and document causes of damage or failure using generators and related equipment knowledge.
• Coordinate with CAT dealers and suppliers for repair estimates and service scheduling.
• Evaluate diagnoses and repair recommendations to validate root cause and repair scope.
• Determine warranty eligibility and manage warranty claims with manufacturers or dealers.
• Track repair/claim status and keep stakeholders updated on timelines.
• Maintain records of damage incidents, repair costs, and warranty recoveries.
• Drive improvements to reduce damage and streamline repair/claims workflows.

Skills

Equipment service

Supply chain

Power generation

Negotiation

Documentation

Education

Bachelor's degree (preferred)

Tools

Microsoft Office/Excel

Supply chain software

Job description

Job Category: Power Systems/PSD Rental Operations

Join a Company That’s Built to Elevate You.

At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title: Equipment Reliability Specialist

Starting Compensation Range: $73,000 - $95,000 per year

What You Will Do:

• Serve as primary point of contact for reported equipment damage from packagers in the field
• Diagnose and document cause of equipment damage or failure (e.g., defect, misuse, wear and tear, shipping damage), applying technical knowledge of generators and related equipment
• Coordinate with local CAT dealers and other equipment suppliers to assess damage, obtain repair estimates, and schedule service
• Evaluate dealer/supplier diagnoses and repair recommendations to validate root cause and scope of repair
• Determine warranty eligibility and manage warranty claims with manufacturers or dealers as appropriate
• Track repair and claim status from intake through resolution, keeping stakeholders updated on timelines
• Maintain accurate records of equipment damage incidents, root causes, repair costs, and warranty recoveries
• Analyze recurring damage patterns or problem equipment/suppliers and recommend reliability improvements to Supply Chain Operations Manager
• Negotiate with dealers/suppliers on repair costs, turnaround times, and terms
• Coordinate equipment replacement when needed to keep projects on schedule
• Drive process improvements to reduce equipment damage, extend equipment life, and streamline repair/claims workflows
• Collaborate with team to achieve Continuous Improvement goals and objectives
• Perform other duties as assigned

What We’re Looking For:

• Minimum two years of experience in equipment service/maintenance, supply chain, fleet management, or a related technical field
• Previous experience in supply chain or procurement
• Bachelor's degree in a related field preferred, but not required
• Prior hands-on service or maintenance experience with power generation or similar power/heavy equipment required
• Familiarity with CAT (or comparable) dealer networks and warranty processes strongly preferred
• Strong diagnostic and troubleshooting skills to determine root cause of equipment issues
• Excellent communication and negotiation skills for working with dealers, suppliers, and internal field teams
• Detail-oriented with strong organizational and documentation skills
• Ability to manage multiple open cases/claims simultaneously
• Proficiency with supply chain or asset management software, and Microsoft Office/Excel
• Strong PC skills and the ability to self-develop and adapt to changing technology

What Success Looks Like In This Role:

• Serving as primary point of contact for reported equipment damage from packagers in the field
• Efficient diagnosing and documenting cause of equipment damage or failure (e.g., defect, misuse, wear and tear, shipping damage)
• Coordinating with local CAT dealers and other equipment suppliers to assess damage, obtain repair estimates, and schedule service
• Evaluating dealer/supplier diagnoses and repair recommendations to validate root cause and scope of repair
• Determining warranty eligibility and managing warranty claims with manufacturers or dealers as appropriate
• Self-directed, organized and able to interact professionally with all levels of the organization
• Promoting a positive customer experience
• Upholding Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Physical Requirements:

• Regularly required to sit and talk or hear
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.