Warranty Analyst

MAHLE; Olive Branch (MS); On-site; USD 55,000 - 75,000; Full time

Job summary

MAHLE is seeking a Warranty Analyst to safeguard customer satisfaction and product quality by managing warranty claims, conducting product failure analysis, and providing technical support across MAHLE's aftermarket business. You will coordinate with Quality, Product Management, Purchasing, and Engineering to identify issues and drive corrective actions.

Responsibilities include analyzing suspect MAHLE parts, reporting failure modes, and entering claims into the warranty database.

Qualifications

• Experience in automotive warranty claims processing.
• Strong analytical and communication skills.
• Experience with failure analysis and corrective actions.
• Ability to collaborate across multiple functions.

Responsibilities

• Perform product analysis of suspect or used MAHLE parts for failure analysis / Warranty (Labor Claim) compensation.
• Create reports detailing the results of the product analysis and the failure mode of used parts.
• Communicate information to Product Management, Plant Management, Quality Assurance, Product Analysts, and Customer Service.
• Enter claims/requests for analysis into warranty database and create credit authorizations where applicable.

Skills

Warranty analysis

Root cause investigations

Customer service

Data analysis

Cross-functional collaboration

Tools

Warranty database

Job description

Your Contribution

As a Warranty Analyst, you will play a critical role in protecting customer satisfaction and product quality by managing warranty claims, conducting product failure analysis, and providing technical support across MAHLE's aftermarket business. You will serve as a key link between customers, Quality, Product Management, Purchasing, and Engineering, helping identify product issues, drive corrective actions, and support continuous improvement initiatives.

• Perform product analysis of suspect or used MAHLE parts returned from the Distributor / customer base for failure analysis / Warranty (Labor Claim) compensation.
• Create Reports detailing the results of the product analysis and the failure mode of used parts.
• Communicate information to Product Management, Plant Management, Quality Assurance, Product Analysts, and Customer Service
• Enter claims/requests for analysis into warranty database and create

Your Contribution

As a Warranty Analyst, you will play a critical role in protecting customer satisfaction and product quality by managing warranty claims, conducting product failure analysis, and providing technical support across MAHLE's aftermarket business. You will serve as a key link between customers, Quality, Product Management, Purchasing, and Engineering, helping identify product issues, drive corrective actions, and support continuous improvement initiatives.

• Perform product analysis of suspect or used MAHLE parts returned from the Distributor / customer base for failure analysis / Warranty (Labor Claim) compensation.
• Create Reports detailing the results of the product analysis and the failure mode of used parts.
• Communicate information to Product Management, Plant Management, Quality Assurance, Product Analysts, and Customer Service
• Enter claims/requests for analysis into warranty database and create

credit authorizations where applicable.

• Handle customer inquiries involving product related technical issues
• Create and submit Corrective Action Requests (C.A.R.'s) to Mahle purchasing for defective supplier components that result in warranty payments or product nonconformance
• Approve / Reject supplier responses for C.A.R.'s initiated by Service Engineering
• Answer and process telephone inquiries regarding engine and product specification, application, interchange, installation, and troubleshooting of all MAHLE products.
• Perform First Article inspections and report results

Your Experience & Qualifications

• 5+ years of experience in the Automotive, Heavy-Duty, or Aftermarket industry.
• Strong technical knowledge of engine systems, components, product applications, and troubleshooting practices.
• Experience conducting product failure analysis, root cause investigations, and warranty claim evaluations.
• Excellent analytical, communication, and customer service skills, with the ability to collaborate effectively across multiple functions
• Experience in warehouse, inventory management, automotive aftermarket, or manufacturing environments is preferred.

Our Offer

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities, attractive salary & extensive personal benefits.

For more information about MAHLE and what a career with us looks like for you.

#TeamMAHLE is diverse, and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions?

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