Warranty Engineer

MAHLE GmbH; Farmington Hills (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Extensive benefits

Job summary

MAHLE GmbH in Farmington Hills, MI is seeking a Warranty Engineer to support all aspects of the warranty process, including claim review, customer communication, returned-part evaluation, failure analysis, root cause investigation, and reporting. This hybrid role combines office and on-site work to resolve warranty concerns and improve product quality.

The ideal candidate will have a engineering background, 1+ year of experience (or equivalent), and proficiency in Power BI, Excel, Power Query,

Qualifications

• Bachelor’s degree in engineering or related field with 1+ year of experience.
• Experience with automotive OEM warranty systems (GM, Ford, Stellantis, Mercedes-Benz, PACCAR, BMW, Nissan, Toyota, Honda).
• Proficient in Power BI, Excel, Power Query, and data analysis tools; macros preferred.
• Knowledge of IATF 16949, ISO 9001, and customer-specific automotive quality requirements.

Responsibilities

• Serve as primary contact for customer warranty concerns, ensuring timely response, investigation, and resolution.
• Review warranty claims for validity, dispute unsupported claims, and ensure compliance with customer-specific requirements and warranty agreements.
• Defend the company against No Trouble Found (NTF) claims and lead Technical Factor negotiations with customers.
• Adhere to customer timing requirements for Initial Technical Responses (ITRs), 8Ds, and other warranty-related deliverables.
• Maintain accurate records of warranty claims, investigations, corrective actions, and resolutions.
• Utilize SAP for warranty-related data entry, sales order creation, and claim tracking.
• Lead and support root cause investigations using structured problem-solving methodologies, including 8D and 5-Why analysis.

Skills

Warranty systems experience

Power BI

Excel

Power Query

Data analysis

Root cause analysis

Education

Bachelor's degree in Engineering

Associate degree with 5+ years experience

10+ years related experience

Tools

SAP

Job description

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.
MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team!

Your Contribution:

As a Warranty Engineer you will be responsible for supporting all aspects of the warranty process, including claim review, customer communication, returned-part evaluation, failure analysis, root cause investigation, and reporting. This role works closely with customers and cross-functional teams to resolve warranty concerns, drive corrective actions, and improve product quality. The position requires strong organizational, analytical, and communication skills to effectively manage warranty claims, document findings, maintain accurate records, and support customer and internal reporting requirements. This is a hybrid position located in Farmington Hills, MI.

Your main activities will be:

• Serve as the primary point of contact for customer warranty concerns, ensuring timely response, investigation, and resolution.
• Review customer warranty claims for validity, dispute unsupported claims, and ensure compliance with customer-specific requirements and warranty agreements.
• Defend the company against No Trouble Found (NTF) claims and lead Technical Factor negotiations with customers.
• Adhere to customer timing requirements for Initial Technical Responses (ITRs), 8Ds, and other warranty-related deliverables.
• Maintain accurate records of warranty claims, investigations, corrective actions, and resolutions.
• Utilize SAP for warranty-related data entry, sales order creation, and claim tracking.
• Lead and support root cause investigations using structured problem-solving methodologies, including 8D and 5-Why analysis.

Your Experience & Qualifications:

• Bachelor's degree in Engineering, Engineering Technology, Computer Science, or a related technical field, plus 1+ year of relevant experience; or an Associate degree with 5+ years of relevant experience; or 10+ years of related work experience.
• Experience with automotive OEM warranty systems (e.g., GM, Ford, Stellantis, Mercedes-Benz, PACCAR, BMW, Nissan, Toyota, Honda).
• Proficiency in Power BI, Microsoft Excel, Power Query, and data analysis tools; experience with macros is preferred.
• Knowledge of IATF 16949, ISO 9001, and customer-specific automotive quality requirements.
• Strong analytical and problem-solving skills, including root cause analysis and corrective action development.

Our Offer:

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities, attractive salary & extensive personal benefits.

After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s).

#TeamMAHLE is diverse, and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions?
[e-mail]

Facts about the job

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: General Administration

Department: BU2 Thermal and Fluid Systems

Location: Farmington Hills, MI, US, 48335

Closing date for applications

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.