Warranty Analytics & Quality Improvement Specialist

MAHLE Aftermarket US; Olive Branch (MS); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Extensive personal benefits

Job summary

MAHLE Aftermarket US is hiring a Warranty Analyst to protect customer satisfaction and product quality by managing warranty claims, analyzing failures, and providing technical support across MAHLE's aftermarket business.

The role interfaces with Customer Service, Quality, Product Management, Purchasing, and Engineering to identify issues and drive corrective actions for continuous improvement.

Qualifications

• 5 years of experience in Automotive, Heavy-Duty, or Aftermarket industries.
• Strong technical knowledge of engine systems, components, product applications, and troubleshooting practices.
• Experience conducting product failure analysis, root cause investigations, and warranty claim evaluations.
• Excellent analytical, communication, and customer service skills, with the ability to collaborate across functions.

Responsibilities

• Perform product analysis of suspect or used MAHLE parts returned from the Distributor / customer base for failure analysis / Warranty (Labor Claim) compensation.
• Create reports detailing results of product analysis and failure modes of used parts.
• Communicate information to Product Management, Plant Management, Quality Assurance, Product Analysts, and Customer Service
• Enter claims/requests for analysis into warranty database and create credit authorizations where applicable.
• Handle customer inquiries involving product related technical issues
• Create and submit Corrective Action Requests (C.A.R.'s) to Mahle purchasing for defective supplier components that result in warranty payments or product nonconformance
• Approve / Reject supplier responses for C.A.R.'s initiated by Service Engineering
• Answer and process telephone inquiries regarding engine and product specification, application, interchange, installation, and troubleshooting of all MAHLE products.
• Perform First Article inspections and report results

Skills

Engine systems knowledge

Warranty claims

Root cause investigations

Analytical skills

Customer service

Cross-functional collaboration

Automotive aftermarket experience

Job description

MAHLE Aftermarket US is hiring a Warranty Analyst to protect customer satisfaction and product quality by managing warranty claims, analyzing failures, and providing technical support across MAHLE's aftermarket business.

The role interfaces with Customer Service, Quality, Product Management, Purchasing, and Engineering to identify issues and drive corrective actions for continuous improvement.