Warranty Analyst

Murphy-Hoffman Company; Kansas City (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription Insurance

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer Match

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

The Murphy-Hoffman Company in Kansas City is looking for a Warranty Analyst to manage warranty claims and ensure effective communication with vendors and service personnel. This fully in-office position is essential to maintain relations and ensure proper claims administration.

Candidates should have a strong understanding of the automotive warranty process, at least two years of experience, and proficiency in Microsoft Office. Competitive salary and benefits are offered.

Qualifications

• Working knowledge of automotive warranty process.
• Minimum two years experience in related field.
• Must be detail-oriented and have excellent communication skills.

Responsibilities

• Administers proper warranty on behalf of customers, dealership, and vendor.
• Works with Service Managers to ensure warranty is properly administered.
• Prepares electronic warranty claims based on repair orders.

Skills

Automotive warranty process

Microsoft Office skills

Detail-oriented

Communication skills

Customer service skills

Job description

Job Details

• Job Title: Warranty Analyst
• Business Function: Corporate
• Branch Name: Murphy-Hoffman Company
• Date: 04-01-2026
• Address: 1524 North Corrington Avenue
• City: Kansas City
• State: MO

Job Overview

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Warranty Analyst. The Warranty Analyst administrators' warranty, determining which repairs are warrantable. Receives and processes a full range of warranty claims, maintaining good vendor relations. This is a fully in office position at our KCMO location.

Responsibilities

• Administers proper warranty, working in the best interest of the customer, dealership, and vendor.
• Works with Service Managers to ensure warranty is properly administered.
• Works with Service Managers, Advisors, Foremen, and Technicians, so that proper terminology is recorded on the repair orders.
• Follows-up with Service Managers to ensure all warranty parts are properly tagged and stored in the warranty holding area.
• Prepares electronic warranty claims from the repair orders and processes all carry in parts warranties.
• Prepares electronic warranty claims for DSFW customers.
• Maintains control of open claims, so that past due claims can be resolved.
• Works with Service Managers in the training of Foremen and Service Advisors on warranty coverage and updates.
• Performs other duties as assigned by a supervisor.

Qualifications

• Working knowledge of automotive warranty process.
• Minimum two years experience in related field.
• Computer literate, i.e. Microsoft Office computer skills.
• Must be detail-oriented.
• Must have excellent communication and customer service skills.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

Equal Opportunity Employer

Equal Opportunity Employer / Veterans / Disabled