Warranty Analyst

Murphy-Hoffman Company (MHC Kenworth); Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription Insurance

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer Match

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

A leading truck dealership in Kansas City is seeking a Warranty Analyst to manage warranty claims. The role requires a strong knowledge of automotive warranty processes and at least two years of experience in a related field. The ideal candidate will be detail-oriented and possess excellent communication and customer service skills. The position offers benefits including medical and dental insurance, paid time off, and internal promotion opportunities. This is a fully in-office role.

Qualifications

• Minimum two years experience in a related field.
• Ability to work with Service Managers and understand warranty processes.
• Strong attention to detail and organization skills.

Responsibilities

• Administers warranty and processes warranty claims.
• Works closely with Service Managers and Technicians.
• Maintains control of open claims and ensures timely resolutions.

Skills

Automotive warranty process

Detail-oriented

Communication skills

Customer service skills

Computer skills (Microsoft Office)

Job description

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Warranty Analyst. The Warranty Analyst administrators warranty, determining which repairs are warrantable. Receives and processes a full range of warranty claims, maintaining good vendor relations. This is a fully in office position at our KCMO location.

• Administers proper warranty, working in the best interest of the customer, dealership, and vendor.
• Works with Service Managers to ensure warranty is properly administered.
• Works with Service Managers, Advisors, Foremen, and Technicians, so that proper terminology is recorded on the repair orders.
• Follows-up with Service Managers to ensure all warranty parts are properly tagged and stored in the warranty holding area.
• Prepares electronic warranty claims from the repair orders and processes all carry in parts warranties.
• Prepares electronic warranty claims for DSFW customers.
• Maintains control of open claims, so that past‑due claims can be resolved.
• Works with Service Managers in the training of Foremen and Service Advisors on warranty coverage and updates.
• Performs other duties as assigned by a supervisor.

Qualifications

• Working knowledge of automotive warranty process.
• Minimum two years experience in related field.
• Computer literate, i.e. Microsoft Office computer skills.
• Must be detail‑oriented.
• Must have excellent communication and customer service skills.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi‑state network of full‑service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled