Warranty Administrator

M&K Truck Centers; Indianapolis (IN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary and benefits

ESOP program

Professional development

Supportive work environment

Job summary

M&K Truck Centers in Frankfort, IN is seeking an experienced Warranty Administrator to join our team. In this role you will analyze warranty claims for applicability, coordinate reimbursement processes, and manage customer payments within the warranty department.

You will monitor warranty decisions, edit and close warranty jobs, and submit claims in the appropriate system while maintaining open claim oversight and providing clear explanations of coverages to employees and customers.

Qualifications

• Experience in dealership warranty administration.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Strong communication and customer service skills.
• Detail-oriented with ability to meet deadlines in a fast-paced environment.
• Familiarity with warranty claims processes is a plus.

Responsibilities

• Monitor warranty decisions for compliance with contractual agreements.
• Edit, code, and close warranty jobs as per company policies.
• Submit warranty claims in the appropriate claims system.
• Review short-paid claims and pursue full payment.
• Coordinate with the Service Department to ensure proper coding of claims.
• Maintain oversight of open claims to resolve past due items.
• Communicate warranty processes across locations.
• Prepare and close repair orders with timely billing and claim submissions.
• Collaborate with warranty team to achieve departmental objectives.
• Explain warranty coverages to employees and customers.

Skills

Customer service

Microsoft Office

Communication

Attention to detail

Collaboration

Tools

CDK

Job description

Warranty Administrator

Regular Full-Time INDIV CONTRIBUTOR Frankfort, IN, US

3 days ago Requisition ID: 3055

Salary Range: $19.00 To $25.00 Hourly

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales, providing comprehensive service for customer vehicles. We are seeking an experienced Warranty Administrator to join our team. In this role, you will assist in analyzing warranty claims for applicability, coordinate reimbursement processes, and manage customer payments. The Warranty Department plays a vital role in closing and submitting warranty claims for various Original Equipment Manufacturer (OEM) parts and vendors.

Key Responsibilities:

• Monitor warranty decisions to ensure compliance with contractual agreements.
• Edit, code, and close warranty jobs as per company policies.
• Submit warranty claims in the appropriate claims system.
• Review short-paid claims and follow up to secure full payment.
• Coordinate with the Service Department to ensure proper terminology for coding claims.
• Maintain oversight of open claims to ensure past due claims are resolved.
• Communicate with other locations to clarify warranty processes, policies, and procedures.
• Perform general office duties such as filing and document organization.
• Prepare and close repair orders while ensuring timely billing and claim submissions.
• Collaborate with other warranty team members to achieve departmental objectives.
• Provide clear explanations of warranty coverages to employees and customers.

Job Requirements:

• Previous experience in dealership warranty administration preferred.
• Strong PC skills, particularly in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent customer service skills, with the ability to communicate effectively and professionally both in writing and verbally.
• High attention to detail, strong organizational skills, and the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Positive attitude and professional appearance.
• Experience in past claims recovery and/or accounting is a plus.
• CDK experience is a plus.
• Some technical background knowledge in cars or diesel trucks.

What We Offer:

• Competitive salary and benefits package, including an ESOP program.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.