Service Advisor

Murphy-Hoffman Company (MHC Kenworth); Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription Insurance

401k and Profit Sharing with Employer Match

Paid Time Off

Job summary

Murphy-Hoffman Company (MHC Kenworth) in Charlotte, NC is seeking a Service Advisor to ensure customer satisfaction by coordinating repair requests and assisting the Service Manager with necessary documentation.

This role requires a minimum of 4 years’ experience in the field and strong customer relations skills. Competitive salary and comprehensive benefits are offered, including insurance and a retirement plan.

Qualifications

• Minimum 4 years’ experience in related field.
• CDL preferred.
• Strong customer relations and communication skills.

Responsibilities

• Coordinate customer repair requests and ensure proper scheduling.
• Assist Service Manager with clerical duties and documentation.
• Advise customers on service work and additional repairs.

Skills

Customer relations skills

Communication skills

Leadership abilities

Computer experience

Positive attitude

Job description

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.

• Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.
• Ensures customers receive the most expedient service available through questioning and understanding repair requests.
• Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
• Inputs repair order information to data processing system and close repair orders.
• Maintains and administers shop tool and supply requirements and status.
• Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
• Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.).
• Participates in training to stay current on technical and warranty issues.
• Assists in maintaining a clean shop and office area.
• Performs other duties as assigned by a supervisor.

Safety Sensitive

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• CDL (preferred).
• Minimum 4 years’ experience in related field.
• Computer experience (preferred).
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

Equal Opportunity Statement

Equal Opportunity Employer / Veterans / Disabled