Warranty Analysis & Root-Cause Engineer I

Astemo Ltd.; Berea (KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Astemo Ltd. seeks a warranty analyst to manage return processes, perform weekly teardown analyses, and drive root-cause investigations across cross-functional teams with Hitachi and customers.

The role requires travel up to 30%, strong communication skills, and experience with warranty systems and MS Office. You will prepare regular reports and contribute to continuous improvement initiatives.

Qualifications

• Minimum of 1-3 years of experience in Warranty analysis with emphasis on Toyota Supplier Warranty Cost Share process; Ford Customer Portal and Warranty Management Systems (GWC, GSAR, Covisint); GM Customer Portal and Warranty Management system (TF, OWT Terms & Conditions).
• Must be willing to travel to support customer needs (frequency up to 30%).
• Ability to self-prioritize and work efficiently both alone and in groups.
• Preference to Certification in formal problem-solving methodologies.
• Ability to work independently with minimal direction and strong verbal and written communication skills.
• Experience with PCs and application software, such as MS Office tools is required.

Responsibilities

• Manage warranty part return process from Customer warranty center and present warranty teardown analysis on a weekly basis to customer.
• Lead root cause investigation of warranty found through part returns and ensure cross-functional actions are taken to eliminate the cause.
• Collaborate with Hitachi manufacturing and accounting dept to evaluate and reduce warranty debits by OEM.
• Collaborate and negotiate with Customers and Hitachi Accounting dept to lead warranty recovery efforts through pass-thru chargebacks, warranty claim disputes, warranty share rate negotiations.
• Use data to reduce Hitachi share percentages as they pertain to warranty bills by Customers.
• Provide continuous updates to Customers pertaining to status of warranty improvement items.
• Ensure manufacturing facilities establish clear timelines for action items and work towards meeting them.
• Prepare and distribute Daily/Weekly/Monthly reports to the management.
• Track continuous improvement through measurable reports/graphs.

Skills

Warranty analysis

Communication skills

Problem solving

Travel

MS Office

Education

Bachelor’s degree in engineering or related field

Tools

GWC

GSAR

Covisint

TF

OWT

Job description

Astemo Ltd. seeks a warranty analyst to manage return processes, perform weekly teardown analyses, and drive root-cause investigations across cross-functional teams with Hitachi and customers.

The role requires travel up to 30%, strong communication skills, and experience with warranty systems and MS Office. You will prepare regular reports and contribute to continuous improvement initiatives.