Engineer I, Warranty

Astemo, Ltd.; Berea (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

Astemo, Ltd. in Berea, KY is seeking a Warranty Analyst to manage and analyze warranty costs across customer programs. You will lead root cause investigations, coordinate with Hitachi and customers, and drive recovery through chargebacks and disputes.

This role requires data-driven reporting and timely communication with management and suppliers. The ideal candidate has 2+ years in manufacturing warranty or related fields, experience with automotive warranty portals, and strong problem-solving

Qualifications

• 1–3 years warranty analysis experience (automotive).
• Experience with Toyota, Ford, GM warranty portals.
• Willingness to travel up to 30%.
• Bachelor's degree in engineering or equivalent.
• Strong communication skills in English.

Responsibilities

• Analyze warranty data and determine root causes.
• Lead corrective actions with cross-functional teams.
• Prepare and present warranty reports to management.
• Collaborate with suppliers and customers on warranty costs.
• Ensure timelines for action items are met.

Skills

Warranty analysis

Root cause analysis

Interdepartmental collaboration

Communication skills

MS Office

Self-prioritization

Travel willingness

Problem-solving certification

Education

Bachelor's degree in engineering

Tools

8D

SPC

GD&T

Toyota Warranty Cost Share

Job description

• Always operate in a safe manner, following all company rules including 100% adherence to PPE
• Manage warranty part return process from Customer warranty center and present warranty teardown analysis on a weekly basis to customer
• Lead Root cause investigation of warranty found through part returns and that cross-functional actions are quickly taken to eliminate the cause.
• Collaborate with Hitachi manufacturing and accounting dept to evaluate and reduce warranty debits by OEM
• Collaborate and negotiate with Customers and Hitachi Accounting dept to lead warranty recovery efforts through pass-thru chargebacks, warranty claim disputes, warranty share rate negotiations
• Use data to reduce Hitachi share percentages as they pertain to warranty bills by Customers
• Provide continuous updates to Customers pertaining to status of warranty improvement items
• Ensure manufacturing facilities establish clear and concise timelines for when action items will be implemented and ensure they work towards meeting these timelines

• Prepare and distribute Daily/Weekly/Monthly reports to the management
• Track continuous improvement through measurable reports/graphs

Knowledge, skills & abilities:

• This position performs job duties in an ethical and professional manner, ensuring Compliance to all Quality related Customer and Internal requirements
• Minimum of 1-3 years of experience in Warranty analysis with emphasis on Toyota Supplier Warranty Cost Share process; Ford Customer Portal and Warranty Management Systems (GWC, GSAR, Covisint); GM Customer Portal and Warranty Management system (TF, OWT Terms & Conditions).
• Must be willing to travel to support customer needs (frequency up to 30%)
• Ability to self-prioritize and work efficiently both alone and in groups
• Preference to Certification in formal problem-solving methodologies
• Ability to work independently with minimal direction is required as are strong verbal and written communication skills
• Experience with PCs and application software, such as MS Office tools is required

Education:

Bachelor’s degree in engineering field or equivalent manufacturing experience

Experience:

• At least 2 years prior manufacturing related experience preferred
• Working experience with problem solving tools, SPC, GD&T, and 8D
• Previous working experience in automotive warranty systems

Physical Demands:

• Required to sit or stand for long periods of time
• The employee may occasionally lift and/or move up to 40 pounds
• Ability to work 40 – 60 hours per week, including weekends and holiday work required

Travel:

Up to 30% domestic and international travel to suppliers and customers may be required as needed

Work Environment:

Working in an office environment with exposure to manufacturing areas