Quality Warranty Engineer

ASTEMO AMERICAS, INC.; Farmington Hills (MI); Híbrido; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

ASTEMO AMERICAS, INC. is seeking a Warranty Analyst to act as the lead interface between customer quality and engineering and manufacturing facilities.

You will pull and analyze warranty data using OEM systems to support both external information requests and internal needs, driving actions to reduce warranty costs across Astemo sites and design groups.

Qualificações

• Warranty analysis experience; Honda CQ/WRP exposure preferred.
• Willingness to travel up to 30% (domestic and international).
• Able to prioritize and work independently and in groups; strong written and verbal communication.

Responsabilidades

• Provide up-to-date warranty data and analysis to OEMs and Astemo sites.
• Manage monitoring and return of warranty parts for teardown analysis.
• Identify root causes and drive cross-functional actions to reduce warranty costs.
• Collaborate with accounting to evaluate and reduce warranty debits and lead recovery efforts.
• Prepare warranty cost projections for programs to support profitable bids.

Conhecimentos

Warranty analysis

Strong communication

Self-prioritization

Formação académica

Bachelor’s Degree in Engineering or Manufacturing

Ferramentas

MS Office

Descrição da oferta de emprego

Company Name: ASTEMO AMERICAS, INC.

Job Family: Quality Management

Summary

The applicant would be the lead warranty interface between the customer quality and engineering departments and the manufacturing facilities. Using OEM warranty systems, warranty data would be pulled and analyzed to suite both OEM warranty information requests as well as internal requests. Applicant would be required to work closely with the manufacturing facilities to ensure that the warranty claims data is used to drive lost costs associated with warranty down.

Essential Functions

• Provide up to date warranty data and analysis to OEMs and Astemo Manufacturing sites.
• Management of monitoring & requesting warranty parts to be returned from OEM for teardown analysis at the affected Astemo manufacturing site.
• Ensure that affected plants and Astemo Design Group understand the root causes of warranty found through part returns and that cross-functional actions are quickly taken to eliminate said cause
• Work with Astemo manufacturing sites and accounting departments to evaluate and reduce warranty debits by OEM
• Work with OEMs and Astemo Accounting department to lead warranty recovery efforts through pass-thru chargebacks, warranty claim disputes, and warranty share rate negotiations
• Work with Astemo Accounting department to calculate warranty run-out reserve cost on a quarterly basis to ensure accuracy of reserve amount.
• Collaborate with team to ensure PowerPoint presentations are compiled for customer visits to Astemo’s various manufacturing facilities.
• Work with internal sales and engineering teams to calculate estimated warranty cost over the life of a program to ensure Astemo is prepared to acquire profitable new business through quotation process.
• Use warranty claims data to drive ownership percentages down as they pertain to warranty bills by OEMs
• Provide continuous updates to customers pertaining to status of warranty improvement items
• Ensure that manufacturing facilities establish clear and concise timelines for when action items will be implemented and ensure they work towards meeting these timelines.

Qualifications

• Minimum of 1-3 years of experience in Warranty analysis with emphasis on Honda CQ/WRP Process.
• Must be willing to travel to support customer needs (frequency up to 30%)
• Ability to self-prioritize and work efficiently both alone and in groups
• Additionally, the ability to work independently with minimal direction is required as are strong verbal and written communication skills.
• Experience with PCs and application software, such as MS Office tools is also required.

Bachelor’s Degree with 3 – 5 years and/or Master’s degree with 1 – 2 years in Engineering or Manufacturing related with a preference to Quality focus

Minimum of 1-3 years applicable experience in automotive

Job level determined by various factors such as organization size, responsibility, career stage, and capabilities.

leading and mentoring the efforts of engineers who are responsible for sub-project activities.

Working Conditions

• Physical Demands: Required to sit or stand for long periods of time. The employee may occasionally lift and/or move up to 40 pounds.
• Travel: Up to 30% domestic and international travel may be required. Travel may include visiting customers, suppliers, and manufacturing sites.

Equal Opportunity Employer

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin. At Astemo, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer. If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to [e-mail] when applying for the position. At Astemo, innovation drives our passion for excellence. As a global leader in the mobility sector, we are dedicated to shaping the future through advanced technology, sustainable practices and a commitment to empowering our diverse team of talented individuals. We believe that our greatest asset is our people. With a rich legacy of pioneering breakthroughs and forward-thinking mindset, we continuously seek exceptional individuals who share our vision and ambition to redefine the mobility industry. As you explore our website, we invite you to discover exciting career opportunities across various disciplines and regions. Whether you are an experienced professional or new graduate, there is a place for you to thrive and make a meaningful impact within our dynamic global community. Join us in driving innovation, shaping the future and unlocking new possibilities in the mobility industry. Your journey begins here at Astemo. For Data Privacy queries or technical support, please email us.