Warranty Customer Success Rep, Field Homebuilder

Kb-Home; Meridian (ID); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee wellness program

Life and disability insurance

Retirement savings plan

Paid holidays

Resumo da oferta

KB Home is seeking a Customer Service Warranty Representative to manage warranty claims and coordinate subcontractor scheduling across communities. You will conduct homeowner orientations and follow-up visits to ensure quality work meets our standards.

The role requires a high school diploma (associates or bachelor’s preferred) and 1+ year of customer service experience in homebuilding or related real estate. Local travel and on-site field work are expected.

Qualificações

• Minimum one year of customer service experience in homebuilding or real estate.
• Strong written and verbal communication skills.
• Comfort with coordinating schedules and driving results.

Responsabilidades

• Facilitate warranty claims by scheduling subcontractors and evaluating work.
• Address warranty concerns promptly and professionally.
• Review subcontractor work quality and enforce deadlines.
• Maintain high customer satisfaction scores and CSI metrics.
• Process documentation in a timely manner using HB1.
• Conduct homeowner orientations and explain warranty processes.
• Schedule and perform post-close visits at set intervals.

Conhecimentos

Customer service

Microsoft Office

Formação académica

High school diploma

Associate/Bachelor's preferred

Ferramentas

Word

Excel

PowerPoint

Outlook

Descrição da oferta de emprego

KB Home is seeking a Customer Service Warranty Representative to manage warranty claims and coordinate subcontractor scheduling across communities. You will conduct homeowner orientations and follow-up visits to ensure quality work meets our standards.

The role requires a high school diploma (associates or bachelor’s preferred) and 1+ year of customer service experience in homebuilding or related real estate. Local travel and on-site field work are expected.