Dealership Warranty Claims Assistant

CarGuys Inc.; Clifton (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Employee discounts on vehicles, parts,

Job summary

CarGuys Inc. in Clifton, NJ is seeking a Warranty Claims Processor to process and submit warranty claims to manufacturers, review repair orders, and resolve issues with technicians and service advisors.

Ideal candidates bring strong attention to detail, accurate data entry, and solid organizational skills. Experience with DMS software and warranty portals is a plus, and teamwork is encouraged.

Qualifications

• Strong attention to detail and accurate data entry are required.
• Experience in automotive service departments or warranty processing is preferred.
• Excellent communication and collaboration with technicians and teams.

Responsibilities

• Process and submit warranty claims to manufacturers accurately and timely.
• Review repair orders for compliance with warranty policies.
• Communicate with technicians, service advisors, and manufacturers to resolve claims.
• Maintain detailed records using dealership software and ensure follow-ups on pending claims.
• Monitor warranty receivables and reconcile discrepancies.

Skills

Attention to detail

Data entry

Organizational skills

Communication skills

Team collaboration

Tools

DMS software

Warranty portals

Job description

Your Role:

• Process and submit warranty claims to manufacturers accurately and efficiently.
• Review repair orders for compliance with manufacturer warranty policies.
• Communicate with technicians, service advisors, and manufacturers to resolve claims.
• Maintain detailed records using dealership software and ensure timely follow-ups on pending claims.
• Monitor warranty receivables and reconcile discrepancies promptly.

Key Qualifications:

• Strong attention to detail, data entry skills, and organizational abilities.
• Experience in automotive service departments, warranty processing, or dealership operations (preferred but not required).
• Excellent communication skills and ability to collaborate with team members.
• Proficiency in computer systems, including DMS software and warranty portals.
• Knowledge of vehicle repairs and manufacturer guidelines is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth in the automotive industry.
• Collaborative and supportive team culture.
• Employee discounts on vehicles, parts, and services.