Warranty Administrator

Thompson Cars; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Opportunities for Career Advancement

Supportive team environment

Opportunity to grow your automotive/c​

Job summary

Thompson Buick GMC Cadillac in Raleigh seeks a detail-oriented Warranty Administrator to join our Service Department. You will process warranty claims, ensure proper documentation, and collaborate with Service Advisors, Technicians, Parts, and management to keep claims accurate and efficient.

The ideal candidate has automotive dealership warranty or service department experience, strong organizational skills, and meticulous attention to detail.

Qualifications

• Previous automotive dealership warranty or service department experience required.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.

Responsibilities

• Process and submit manufacturer warranty claims accurately and in a timely manner.
• Review repair orders for completeness, accuracy, and proper documentation before submitting claims.
• Verify warranty coverage and ensure repairs meet manufacturer guidelines.
• Review technician stories, labor operations, parts, sublet, and other claim-related information.
• Work with Service Advisors and Technicians to obtain missing information or documentation needed for claim submission.
• Monitor rejected, returned, and unpaid claims and work to correct and resubmit them promptly.
• Follow up on warranty claim status and outstanding receivables.
• Maintain accurate warranty records and documentation.

Skills

Warranty experience

Attention to detail

Organizational skills

Communication skills

DMS software

Tools

GM warranty policies

Job description

Thompson Buick GMC Cadillac is looking for a detail-oriented and organized General Motors Warranty Administrator to join our Service Department!

If you have automotive dealership experience, strong administrative skills, and a passion for getting the details right, we want to hear from you. The General Motors (GM) Warranty Administrator plays an important role in our Service Department by processing warranty claims, ensuring repairs are properly documented, and working closely with Service Advisors, Technicians, Parts, and management to ensure warranty repairs are accurately and efficiently handled.

What You'll Do

• Process and submit manufacturer warranty claims accurately and in a timely manner.
• Review repair orders for completeness, accuracy, and proper documentation before submitting claims.
• Verify warranty coverage and ensure repairs meet manufacturer guidelines.
• Review technician stories, labor operations, parts, sublet, and other claim-related information.
• Work with Service Advisors and Technicians to obtain missing information or documentation needed for claim submission.
• Monitor rejected, returned, and unpaid claims and work to correct and resubmit them promptly.
• Follow up on warranty claim status and outstanding receivables.
• Maintain accurate warranty records and documentation.
• Ensure warranty parts and documentation are handled according to manufacturer requirements.
• Assist with warranty audits and resolve discrepancies when necessary.
• Stay current on manufacturer warranty policies, procedures, and program changes.
• Communicate professionally with Service Advisors, Technicians, Parts personnel, management, and manufacturer representatives.
• Protect the dealership from unnecessary chargebacks by ensuring claims are properly documented and submitted according to manufacturer guidelines.
• Perform other administrative duties as assigned.

What We're Looking For

• Previous automotive dealership warranty or service department experience required.
• Warranty Administrator experience is a strong plus.
• Knowledge of GM warranty policies and procedures is preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to review large amounts of information and identify discrepancies.
• Strong written and verbal communication skills.
• Comfortable working with computers and dealership management systems.
• Ability to work independently while also communicating effectively with the Service Department.
• Strong problem-solving skills and the ability to follow issues through to resolution.
• Professional, dependable, and team-oriented attitude.
• Ability to prioritize multiple tasks in a fast-paced dealership environment.

What We Offer

We believe in taking care of our employees and providing opportunities to grow with the Thompson Automotive Group.

Our benefits include:

• Health Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Opportunities for Career Advancement
• Supportive team environment
• Opportunity to grow your automotive career within the Thompson Automotive Group

Why Join Thompson Buick GMC Cadillac?

At Thompson Buick GMC Cadillac, you'll become an important part of a professional Service Department and have the opportunity to build a long-term career with a growing automotive organization.

We value employees who are dependable, motivated, detail-oriented, and committed to providing excellent service to both our customers and our internal teams.