GM Warranty Administrator

Thompson Buick GMC Cadillac; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Thompson Buick GMC Cadillac is seeking a detail-oriented Warranty Administrator to join our Service Department in Raleigh, NC. The role focuses on processing GM warranty claims, verifying coverage, and ensuring proper documentation with Service Advisors and Technicians.

The ideal candidate has dealership warranty or service department experience, strong attention to detail, and solid organizational skills to manage multiple claims and audits effectively.

Qualifications

• Previous automotive dealership warranty or service department experience required.
• Knowledge of GM warranty policies and procedures preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to review large amounts of information and identify discrepancies.

Responsibilities

• Process and submit GM warranty claims accurately and timely.
• Review repair orders for completeness and proper documentation.
• Verify warranty coverage and ensure repairs meet GM guidelines.
• Communicate with Service Advisors, Technicians, Parts, and management.
• Monitor rejected, returned, and unpaid claims and resubmit as needed.
• Maintain accurate warranty records and documentation.

Skills

Attention to detail

Written communication

Verbal communication

Time management

Problem-solving

Team-oriented

Independent work

Tools

Dealership management systems

Job description

Thompson Buick GMC Cadillac is looking for a detail-oriented and organized General Motors Warranty Administrator to join our Service Department!

If you have automotive dealership experience, strong administrative skills, and a passion for getting the details right, we want to hear from you. The General Motors (GM) Warranty Administrator plays an important role in our Service Department by processing warranty claims, ensuring repairs are properly documented, and working closely with Service Advisors, Technicians, Parts, and management to ensure warranty repairs are accurately and efficiently handled.

What You'll Do

• Process and submit manufacturer warranty claims accurately and in a timely manner.
• Review repair orders for completeness, accuracy, and proper documentation before submitting claims.
• Verify warranty coverage and ensure repairs meet manufacturer guidelines.
• Review technician stories, labor operations, parts, sublet, and other claim-related information.
• Work with Service Advisors and Technicians to obtain missing information or documentation needed for claim submission.
• Monitor rejected, returned, and unpaid claims and work to correct and resubmit them promptly.
• Follow up on warranty claim status and outstanding receivables.
• Maintain accurate warranty records and documentation.
• Ensure warranty parts and documentation are handled according to manufacturer requirements.
• Assist with warranty audits and resolve discrepancies when necessary.
• Stay current on manufacturer warranty policies, procedures, and program changes.
• Communicate professionally with Service Advisors, Technicians, Parts personnel, management, and manufacturer representatives.
• Protect the dealership from unnecessary chargebacks by ensuring claims are properly documented and submitted according to manufacturer guidelines.
• Perform other administrative duties as assigned.

What We're Looking For

• Previous automotive dealership warranty or service department experience required.
• Warranty Administrator experience is a strong plus.
• Knowledge of GM warranty policies and procedures is preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to review large amounts of information and identify discrepancies.
• Strong written and verbal communication skills.
• Comfortable working with computers and dealership management systems.
• Ability to work independently while also communicating effectively with the Service Department.
• Strong problem-solving skills and the ability to follow issues through to resolution.
• Professional, dependable, and team-oriented attitude.
• Ability to prioritize multiple tasks in a fast-paced dealership environment.

What We Offer

We believe in taking care of our employees and providing opportunities to grow with the Thompson Automotive Group.

Our benefits include:

• Health Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Opportunities for Career Advancement
• Supportive team environment
• Opportunity to grow your automotive career within the Thompson Automotive Group

Why Join Thompson Buick GMC Cadillac?

At Thompson Buick GMC Cadillac, you'll become an important part of a professional Service Department and have the opportunity to build a long-term career with a growing automotive organization.

We value employees who are dependable, motivated, detail-oriented, and committed to providing excellent service to both our customers and our internal teams.