Warranty Administrator

Crestview Cadillac; Rochester Hills (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Professional growth

Inclusive work environment

Employee discounts on services

Job summary

Crestview Cadillac in Rochester Hills, MI is seeking a Warranty Administrator to join our service team. You will manage warranty claims, ensure manufacturer and GM dealership compliance, maintain accurate documentation, and coordinate with service personnel to streamline warranty processes.

The ideal candidate has a high school diploma, strong organizational and communication skills, proficiency with Microsoft Office and GM Global, and experience as a GM dealership warranty administrator.

Qualifications

• High school diploma or equivalent; additional education in automotive technology or administration is a plus.
• Excellent organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Proficient with Microsoft Office Suite and comfortable learning warranty management software.
• Proficient with GM Global.
• Ability to work collaboratively in a team environment.
• Prior experience as a GM dealership warranty administrator required.

Responsibilities

• Processing and submitting warranty claims accurately and timely.
• Maintain comprehensive records of all warranty transactions and communications.
• Communicate with service technicians, customers, aftermarket warranty providers and Cadillac regarding warranty issues.
• Review and verify warranty coverage details to ensure compliance with manufacturer guidelines.
• Ensure all requirements for warranty reimbursement prior to submittal have been met.
• Ensure all service RO's are accounted for and filed.

Skills

Organizational skills

Attention to detail

Communication skills

Teamwork

GM dealership warranty experience

Education

High school diploma

Automotive technology education

Administration education

Tools

GM Global

Warranty management software

Microsoft Office

Job description

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Our Warranty Administrator has been promoted which leaves the right canidate a great opportunity to Join the growing Crestview Cadillac service team as our new Warranty administrator. In this role, you will manage warranty claims, ensuring manufacturer compliance, state compliance, accurate documentation, and coordinating with service personnel to streamline warranty processes.

Responsibilities

• Processing and submitting warranty claims accurately and timely
• Maintain comprehensive records of all warranty transactions and communications
• Communicate with service technicians, customers, after market warranty providers and Cadillac regarding warranty issues
• Review and verify warranty coverage details to ensure compliance with manufacturer guidelines
• Ensure all requirements for warranty reimbursement prior tosubmittal have been met
• Ensure all service RO's are accounted for and filed

Requirements

• High school diploma or equivalent; additional education in automotive technology or administration is a plus
• Excellent organizational skills and attention to detail
• Strong communication skills, both written and verbal
• Proficient with Microsoft Office Suite and comfortable learning warranty management software
• Proficient with GM Global
• Ability to work collaboratively in a team environment
• Prior experience as a GM dealership warranty administrator required.

Benefits

• Opportunities for professional growth and development
• Supportive and inclusive work environment
• Employee discounts on vehicle purchases and services
• Competitive compensation and benefits package

About the Company

Crestview Cadillac is a premier luxury automotive dealership located in Rochester Hills, MI. We are dedicated to providing outstanding customer experiences and maintaining the highest standards in vehicle sales, service, and warranty support. Our team is committed to integrity, excellence, and continuous improvement in all aspects of our business.