Warranty Administrator

Thompson Cadillac; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) Retirement Plan

Paid Time Off

Career Advancement

Team Environment

Growth within Thompson

Job summary

Thompson Buick GMC Cadillac is seeking a Warranty Administrator for our Service Department in North Carolina. This role focuses on processing warranty claims, verifying coverage, and ensuring accurate documentation across service teams.

Ideal candidates bring dealership warranty experience, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The position offers stable hours, a team-oriented culture, and opportunities for career growth within Thompson

Qualifications

• Experience in automotive dealership warranty processes or service departments is preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Ability to work independently while collaborating with the Service Department.

Responsibilities

• Process and submit manufacturer warranty claims accurately and timely.
• Review repair orders for completeness and proper documentation before submitting claims.
• Verify warranty coverage and ensure repairs meet manufacturer guidelines.
• Maintain accurate warranty records and documentation.
• Assist with warranty audits and resolve discrepancies.
• Communicate with Service Advisors, Technicians, Parts, and management to ensure claims are handled efficiently.

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Problem solving

Independent worker

Tools

Dealership Management System

Job description

Thompson Buick GMC Cadillac is looking for a detail-oriented and organized Warranty Administrator to join our Service Department!

If you have automotive dealership experience, strong administrative skills, and a passion for getting the details right, we want to hear from you. The Warranty Administrator plays an important role in our Service Department by processing warranty claims, ensuring repairs are properly documented, and working closely with Service Advisors, Technicians, Parts, and management to ensure warranty repairs are accurately and efficiently handled.

What You'll Do

• Process and submit manufacturer warranty claims accurately and in a timely manner.
• Review repair orders for completeness, accuracy, and proper documentation before submitting claims.
• Verify warranty coverage and ensure repairs meet manufacturer guidelines.
• Review technician stories, labor operations, parts, sublet, and other claim-related information.
• Work with Service Advisors and Technicians to obtain missing information or documentation needed for claim submission.
• Monitor rejected, returned, and unpaid claims and work to correct and resubmit them promptly.
• Follow up on warranty claim status and outstanding receivables.
• Maintain accurate warranty records and documentation.
• Ensure warranty parts and documentation are handled according to manufacturer requirements.
• Assist with warranty audits and resolve discrepancies when necessary.
• Stay current on manufacturer warranty policies, procedures, and program changes.
• Communicate professionally with Service Advisors, Technicians, Parts personnel, management, and manufacturer representatives.
• Protect the dealership from unnecessary chargebacks by ensuring claims are properly documented and submitted according to manufacturer guidelines.
• Perform other administrative duties as assigned.

What We're Looking For

• Previous automotive dealership warranty or service department experience preferred.
• Warranty Administrator experience is a strong plus.
• Knowledge of GM warranty policies and procedures is preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to review large amounts of information and identify discrepancies.
• Strong written and verbal communication skills.
• Comfortable working with computers and dealership management systems.
• Ability to work independently while also communicating effectively with the Service Department.
• Strong problem-solving skills and the ability to follow issues through to resolution.
• Professional, dependable, and team-oriented attitude.
• Ability to prioritize multiple tasks in a fast-paced dealership environment.

What We Offer

We believe in taking care of our employees and providing opportunities to grow with the Thompson Automotive Group.

Our benefits include:

• Health Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Opportunities for Career Advancement
• Supportive team environment
• Opportunity to grow your automotive career within the Thompson Automotive Group

Why Join Thompson Buick GMC Cadillac?

At Thompson Buick GMC Cadillac, you'll become an important part of a professional Service Department and have the opportunity to build a long-term career with a growing automotive organization.

We value employees who are dependable, motivated, detail-oriented, and committed to providing excellent service to both our customers and our internal teams.