Warranty Administrator

MarineMax; Quincy (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

MarineMax is seeking a Warranty Administrator to manage the compilation and submission of dealer warranty claims for reimbursement of parts and labor across assigned service facilities.

In this role you will submit pre-authorizations, monitor expirations, appeal denied authorizations, reconcile work orders with pre-authorizations, and coordinate with service, parts, and accounting to ensure timely processing and accurate credits.

Qualifications

• Experience in warranty claims processing
• Attention to detail and strong documentation skills
• Ability to work cross-functionally with service, parts, and accounting

Responsibilities

• Submit pre-authorizations to maximize reimbursement and approval ratio
• Review pre-authorizations to ensure timely expiration
• Appeal valid pre-authorizations denied by manufacturers
• Reconcile work orders with pre-authorizations and adjust as needed
• Review claims for labor or material adjustments with service managers
• Ensure parts are returned within manufacturer timeframes
• Collect warranty credits and negotiate adjustments as needed
• Submit accurate claims within manufacturer deadlines
• Follow up with manufacturers for timely responses
• Train staff on warranty procedures and pre-authorization submission
• Coordinate with accounting on warranty receivables and credits

Job description

OVERVIEW:

The Warranty Administrator is responsible for completing all functions involved with the compilation and submission of dealer claims for reimbursement of warranty parts and labor for the assigned service facilities.

KEY TASKS:

• Submit pre-authorizations to insure the maximum reimbursement for worked performed and for the highest possible approval ratio.
• Review pre-authorizations to insure expiration does not occur prior to claim submission.
• Appeal valid pre-authorization that were denied by the manufacturer.
• Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission.
• Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation.
• Insure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer.
• Responsible for Collection of Warranty Credits.
• Negotiate and or appeal for adverse adjustments to claims implemented by manufacturers.
• Submit accurate and approved claims within the Manufacturer’s specified time limits.
• Insure timely answers from manufacturers through follow up of dealer’s claim.
• Insure recall notifications are initiated properly, work documented, and all work is completed.
• Research sublet orders and any other backup information necessary to file appropriate warranty claims.
• Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission.
• Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits.
• Reconcile manufacturer’s credits with both the pre-authorization and the actual cost of work performed.
• Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims.
• Continuously improve the timely and efficient collection of factory credits.
• Hire, train, motivate and monitor performance of warranty staff.
• All other duties as assigned

KEY RESULT AREAS:

• Internal/external customer satisfaction
• Warranty revenue
• Accurate warranty/claim paperwork and reports
• Accurate repair order file maintenance
• Effective communication with other MarineMax departments and manufacturers