Warranty Claims Specialist

MarineMax Services Inc; Quincy (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

MarineMax Services Inc is seeking a Warranty Administrator to manage the end-to-end warranty claims process for our service facilities in Quincy, MA. You will work with service writers, parts personnel, and the accounting team to maximize reimbursements and ensure compliant, timely submissions.

Responsibilities include processing pre-authorizations, appealing denials, reconciling costs, tracking credits, and training staff to maintain accurate claims paperwork and reporting.

Responsibilities

• Submit pre-authorizations to insure maximum reimbursement for worked performed and for highest possible approval ratio.
• Review pre-authorizations to insure expiration does not occur prior to claim submission.
• Appeal valid pre-authorizations that were denied by the manufacturer.
• Reconcile work orders with pre-authorizations and adjust as needed to facilitate claim submission.
• Review claims for labor or material adjustments with service manager/service writer so that customer and MarineMax departments are aware of their financial obligation.
• Ensure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer.
• Responsible for collection of warranty credits.
• Negotiate and/or appeal adverse adjustments to claims by manufacturers.
• Submit accurate and approved claims within manufacturer’s time limits.
• Ensure timely responses from manufacturers through follow-up of dealer’s claim.
• Ensure recall notifications are initiated properly, documented, and all work completed.
• Research sublet orders and other backup information to file warranty claims.
• Train service writers and parts personnel in warranty repairs, parts ordering, and pre-authorization submission.
• Work with accounting on warranty receivables to ensure prompt collection of credits and proper handling of credits.
• Reconcile manufacturer’s credits with pre-authorization and actual cost of work performed.
• Prepare reports on dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims.
• Continuously improve the timely and efficient collection of factory credits.
• Hire, train, motivate and monitor performance of warranty staff.
• All other duties as assigned

Job description

MarineMax Services Inc is seeking a Warranty Administrator to manage the end-to-end warranty claims process for our service facilities in Quincy, MA. You will work with service writers, parts personnel, and the accounting team to maximize reimbursements and ensure compliant, timely submissions.

Responsibilities include processing pre-authorizations, appealing denials, reconciling costs, tracking credits, and training staff to maintain accurate claims paperwork and reporting.