Warranty Administrator

MarineMax Services Inc; Quincy (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

MarineMax Services Inc is seeking a Warranty Administrator to manage the end-to-end warranty claims process for our service facilities in Quincy, MA. You will work with service writers, parts personnel, and the accounting team to maximize reimbursements and ensure compliant, timely submissions.

Responsibilities include processing pre-authorizations, appealing denials, reconciling costs, tracking credits, and training staff to maintain accurate claims paperwork and reporting.

Responsibilities

• Submit pre-authorizations to insure maximum reimbursement for worked performed and for highest possible approval ratio.
• Review pre-authorizations to insure expiration does not occur prior to claim submission.
• Appeal valid pre-authorizations that were denied by the manufacturer.
• Reconcile work orders with pre-authorizations and adjust as needed to facilitate claim submission.
• Review claims for labor or material adjustments with service manager/service writer so that customer and MarineMax departments are aware of their financial obligation.
• Ensure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer.
• Responsible for collection of warranty credits.
• Negotiate and/or appeal adverse adjustments to claims by manufacturers.
• Submit accurate and approved claims within manufacturer’s time limits.
• Ensure timely responses from manufacturers through follow-up of dealer’s claim.
• Ensure recall notifications are initiated properly, documented, and all work completed.
• Research sublet orders and other backup information to file warranty claims.
• Train service writers and parts personnel in warranty repairs, parts ordering, and pre-authorization submission.
• Work with accounting on warranty receivables to ensure prompt collection of credits and proper handling of credits.
• Reconcile manufacturer’s credits with pre-authorization and actual cost of work performed.
• Prepare reports on dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims.
• Continuously improve the timely and efficient collection of factory credits.
• Hire, train, motivate and monitor performance of warranty staff.
• All other duties as assigned

Job description

OVERVIEW: The Warranty Administrator is responsible for completing all functions involved with the compilation and submission of dealer claims for reimbursement of warranty parts and labor for the assigned service facilities.

KEY TASKS

• Submit pre-authorizations to insure the maximum reimbursement for worked performed and for the highest possible approval ratio.
• Review pre-authorizations to insure expiration does not occur prior to claim submission.
• Appeal valid pre-authorization that were denied by the manufacturer.
• Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission.
• Review claims for labor or material adjustments with service manager/service writer so that the customer and the appropriate MarineMax departments are aware of their financial obligation.
• Insure all parts requested by the manufacturer are returned within the timeframe specified by the manufacturer.
• Responsible for Collection of Warranty Credits.
• Negotiate and or appeal for adverse adjustments to claims implemented by manufacturers.
• Submit accurate and approved claims within the Manufacturer’s specified time limits.
• Insure timely answers from manufacturers through follow up of dealer’s claim.
• Insure recall notifications are initiated properly, work documented, and all work is completed.
• Research sublet orders and any other backup information necessary to file appropriate warranty claims.
• Train service writers and parts personnel in the proper procedure for warranty repairs, parts ordering, and pre-authorization submission.
• Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and the proper handling of credits.
• Reconcile manufacturer’s credits with both the pre-authorization and the actual cost of work performed.
• Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims.
• Continuously improve the timely and efficient collection of factory credits.
• Hire, train, motivate and monitor performance of warranty staff.
• All other duties as assigned

KEY RESULT AREAS

• Internal/external customer satisfaction
• Warranty revenue
• Accurate warranty/claim paperwork and reports
• Accurate repair order file maintenance
• Effective communication with other MarineMax departments and manufacturers

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.