Warranty Administrator

Bergstrom Auto; Neenah (WI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Two weeks PTO

401(k) with company match

Paid Holidays

Vehicle/service/parts discounts

Career growth opportunities

Job summary

Bergstrom Auto in Neenah, Wisconsin, is seeking a Warranty Administrator to handle claims, close orders, and maintain accurate warranty records. This full-time role runs Monday–Friday, 8:00 am–5:00 pm, with potential overtime at month-end. Starting pay is $19.00 per hour, experience-based.

The position requires clerical/data-entry experience, strong communication, and a customer-focused attitude. Knowledge of Google Drive is preferred, with opportunities for career growth within Bergstrom

Qualifications

• Previous experience in a clerical or data entry role.
• Excellent guest service and communication skills.
• Ability to work in Google Drive.

Responsibilities

• Process warranty claims for each franchise or distributor.
• Close and process repair orders for warranty services.
• Enter all warranty claims, credit memos, and payroll summaries.
• Create and send weekly reports.
• Verify criteria required by factory or distributor.
• Reconcile warranty receivables with payments.
• Follow up on outstanding claims to keep schedules under 30 days.
• Stay informed of factory recalls and bulletins.

Skills

Clerical experience

Data entry

Communication skills

Time management

Tools

Google Drive

Job description

Job Details:

Job Location: HQ Central Warranty Office - Neenah, WI 54956, Position Type: Full Time, Salary Range: $19.00 - $25.00 Hourly,

Warranty Administrator

Bergstrom Automotive Headquarters - Neenah

WHAT YOU'LL DO

• Processes warranty claims on a timely basis for each franchise or distributor.
• Closes and processes repair orders for warranty and extended warranty services.
• Inputs all warranty claims, warranty credit memos, warranty journal entries and payroll summaries into the computer.
• Accurately creates and sends reports on a weekly basis.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims, keeping schedules current and under 30 days and less.
• Keeps informed of all factory recalls and bulletins.

Schedule: Monday-Friday 8:00 am to 5:00 pm with a one hour lunch. Additional overtime hours may be required the final business day of the month.

Pay Starting at $19.00 /hr pay based on experience.

WHO'S RIGHT FOR THE JOB?

• Previous experience in a clerical or data entry role is preferred
• Upbeat and positive personality
• Active listening skills
• Ability to provide excellent guest service
• Strong communication skills
• Willingness to help out in various areas of the dealership
• Ability to build relationships with team members
• Excellent time management skills
• Experience working in Google Drive is preferred

: OUR COMMITMENT TO YOU

• Competitive compensation!
• Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
• Two weeks of PTO upon start date (for FT team members)
• Discounts on vehicles, service, and parts
• 401(k) with company match for FT team members
• Paid Holidays (for FT team members)
• Wellness Program
• Free Team Member Clinic
• Free Health Coach
• Employee Assistance Program
• Employee Referral Program
• Training and opportunities for career growth and advancement

WHAT MAKES BERGSTROM DIFFERENT:

• Wisconsin's largest automotive group and is a top 50 automotive dealer in the US
• Established in 1982 in Neenah WI
• 2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton
• 39 dealerships representing 36 brands
• Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States
• Received Glassdoor's "Best Places to Work" award
• Recognized by the Better Business Bureau and Time Magazine
• We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin