IT Support Specialist

Bergstrom Auto; Neenah (WI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Two weeks PTO

On-site culture

Job summary

Bergstrom Automotive, headquartered in Neenah, WI, is seeking an IT Support Specialist to diagnose and resolve hardware, software, and network issues across in-person, phone, and email interactions. You will empower team members with onboarding, setup, and day-to-day tech tools to keep operations running smoothly.

The role requires a degree and 2+ years in IT support, with strong Windows and Office skills and a customer-focused mindset.

Qualifications

• 2+ years of IT support experience.
• Degree in CS/IT or related field.
• Strong communication and customer service.
• Ability to diagnose hardware/software/network issues.

Responsibilities

• Diagnose and resolve hardware, software, and network issues across in-person, phone, and email interactions.
• Provide onboarding and setup of desktop and mobile tech tools for new hires.
• Maintain and update tech systems with updates and health checks.
• Document tickets and maintain knowledge base for internal use.
• Collaborate with vendors for repairs and escalations.

Skills

Windows OS

Microsoft Office

Hardware & software troubleshooting

Networking concepts

IT ticketing systems

Mac experience a plus

Education

Bachelor's degree in Computer Science or IT

Job description

Job Details: Job Location: Bergstrom HQ - Neenah, WI 54956, Position Type: Full Time,

IT Support Specialist

Bergstrom Automotive Headquarters - Neenah

At Bergstrom Automotive, we're proud to be Wisconsin's largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you're passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

WHAT YOU'LL DO

• Solve Tech Challenges: Diagnose and resolve hardware, software, and network issues quickly and effectively across phone, email, and in-person interactions.
• Empower Team Members: Provide friendly, customer-centric support for installation, setup, and routine maintenance of desktop and mobile tech tools.
• Onboard New Talent: Build, configure, and deploy hardware and user accounts to ensure new hires have a world-class tech onboarding experience on Day 1.
• Maintain & Optimize Systems: Proactively perform updates, health checks, and preventive maintenance on company technology to keep operations secure and fast.
• Track & Document Solutions: Keep neat, detailed records of tickets, resolution steps, and internal IT knowledge base articles.
• Manage Tech Assets: Monitor hardware inventories, software licenses, and equipment assignments with precision.
• Educate & Guide Users: Share tech best practices, answer questions, and guide users on getting the most out of company systems and tools.
• Collaborate with Vendors: Work directly with hardware vendors and service partners to expedite repairs and resolve complex technical inquiries.
• Drive Continuous Improvement: Support special IT projects and perform key operational duties with reliable, on-site presence during scheduled hours.

WHAT YOU'LL BRING

Education: Degree in Computer Science, Information Technology, or a related field or equivalent work experience.

Experience: 2+ years of experience in an IT support role.

Technical Skills

• Strong knowledge of Windows operating systems and Microsoft Office suite.
• Experience with troubleshooting hardware and software issues.
• Basic understanding of networking concepts and protocols.
• Familiarity with IT support ticketing systems.
• Mac experience a plus

Soft Skills

• Excellent communication and interpersonal skills.
• Ability to explain technical concepts in a clear and concise manner.
• Strong problem-solving and analytical skills.
• Patient and customer-service oriented.
• Ability to work independently and as part of a team.

KEY SKILLS & CAPABILITIES

• Outstanding computer skills
• Extensive knowledge of computer systems.
• Extensive knowledge of data communications security procedures.
• Ability to install security software to monitor system usage.
• Effective oral and written communication skills.
• Excellent interpersonal skills.
• Ability to work with various departments and foster teamwork.
• Ability to work independently with minimal supervision.
• Ability to maintain the highly confidential nature of IT systems.
• Excellent organizational skills.
• Must be able to identify and resolve problems in a timely manner.
• Gather and analyze information skillfully.
• Demonstrate resourcefulness and initiative in dealing with technical issues.
• Ability to multi-task and work in a fast-paced environment.
• Ability to interact effectively with guests and team members.

Schedule: Monday-Friday 8:00 am to 5:00 pm - 100% in office. Additional hours as business needs arise along with travel to our dealerships.

A competitive base salary will be based on relevant experience, and will be discussed during interview process.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to see, talk and hear. The team member frequently is required to sit and use hands along with fingers, to handle or feel. The team member is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The team member must frequently lift and/or move up to 25 pounds including computers and peripherals. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment filled with distractions and interruptions.
• Travel between store locations within the Madison, Appleton, Green Bay, and Manitowoc markets.
• Company provided mobile phone and reimbursement for miles traveled

Our Commitment to You

At Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team:

• Competitive Compensation
• Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts: Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance: Paid holidays (for full-time team members)
• Wellness Support:
  • Wellness Program
  • Free Team Member Clinic
  • Access to a Free Health Coach
  • Employee Assistance Program
• Team Recognition: Employee Referral Program
• Career Development: Ongoing training and opportunities for growth and advancement

At Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team!

Join Wisconsin's Largest and Most Award-Winning Automotive Group!

Bergstrom Automotive, established in 1982 in Neenah, Wisconsin, has grown to become Wisconsin's largest automotive group and a top 50 dealer in the United States. With over 2,300 team members across 40 dealerships representing 36 brands in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton, we are proud to deliver exceptional guest experiences every day.

Our team has been consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of the best in the United States. We've also earned accolades such as Glassdoor's "Best Places to Work" award and honors from the Better Business Bureau and Time Magazine.

At Bergstrom Automotive, we are deeply committed to giving back to our communities, supporting local organizations such as Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin.

Join us and be part of a team dedicated to excellence, integrity, and making a difference both on and off the lot!