Guest Services Agent

Paycom - ATS; Neenah (WI); On-site; USD 19,321,000 - 27,518,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short/Long Term Disability

Life Insurance

Two weeks PTO

Job summary

Bergstrom Quest Training Center in Neenah, WI is seeking a Customer Service Scheduler to manage guest inquiries via phone, email and chat-to-text, schedule appointments, and coordinate with dealership teams. This on-site role emphasizes upbeat, positive service and clear communication to ensure guest satisfaction.

Responsibilities include researching information, handling requests, and identifying opportunities for maintenance packages, with a compensation structure that includes hourly pay and

Qualifications

• Experience in customer service or scheduling is preferred.
• Ability to clarify information and research requests.
• Excellent verbal and written communication to guests.

Responsibilities

• Determine requirements by contacting guests via phone, email, and chat-to-text.
• Clarify inquiries, research details, locate information, and provide accurate answers.
• Answer incoming calls promptly and professionally.
• Fulfill requests by scheduling appointments and routing to appropriate teams.
• Suggest additional services when opportunities arise for maintenance packages.
• Direct guest complaints to the appropriate dealership team for resolution.

Skills

Guest service

Active listening

Communication skills

Relationship building

Job description

Customer Service SchedulerBergstrom Quest Training Center - Neenah, WIWHAT YOU'LL DODetermine requirements by working with guests via the phone, email and chat-to-textAnswer inquiries by clarifying desired information, researching, location and providing informationAnswer incoming phone calls in a prompt, polite, professional mannerFulfill requests by clarifying desired information, scheduling appointments and forwarding on requestsSell additional services by recognizing opportunities for scheduled maintenance packageRefer guest complaints to appropriate dealership team member as necessary for resolutionMaintain guest information database by entering and updating guest informationSchedule: Hours vary 7:00 am to 6:00 pm. Monday-Friday; 3-4 early shifts of 8:00 am to 4:00 pm or 9:00 am to 5:00 pm and 2-3 late shifts of 10:00 am to 6:00 pm each week; 100% on site - no remote work available.Pay of $17.00/hour plus a monthly performance bonus (average yearly earnings could be $40k+)WHO'S RIGHT FOR THE JOB?Upbeat and positive personalityActive listening skillsAbility to provide excellent guest serviceStrong communication skillsAbility to build relationships with team members and guestsOUR COMMITMENT TO YOUCompetitive compensation!Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)Two weeks of PTO upon start date (for FT team members)Discounts on vehicles, service, and parts401(k) with company match for FT team membersPaid Holidays (for FT team members)Wellness ProgramFree Team Member ClinicFree Health CoachEmployee Assistance ProgramEmployee Referral ProgramTraining and opportunities for career growth and advancementWHAT MAKES BERGSTROM DIFFERENT:Wisconsin's largest automotive group and is a top 50 automotive dealer in the USEstablished in 1982 in Neenah WI2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton39 dealerships representing 36 brandsConsistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United StatesReceived Glassdoor's \"Best Places to Work\" awardRecognized by the Better Business Bureau and Time MagazineWe are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin