Service Assistant Manager

Bergstrom Auto; Neenah (WI); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision insurance

Paid PTO

401(k) match

Paid holidays

Career growth

Job summary

Bergstrom Auto in Neenah, WI is seeking an Assistant Service Manager to support service advisors and the service manager, delivering a world-class guest experience. You will help communicate with guests, meet promised times, and help fix concerns right the first time.

This role is guest-facing, requires leadership for interviewing and training Service Advisors and Technicians, and offers a full-time schedule, Monday–Friday with flexible hours, and a base salary plus commission potential.

Qualifications

• 3 years or more of automotive service writing or service lane leadership experience is required.
• Upbeat and positive personality.
• Active listening skills.
• Ability to provide excellent guest service.
• Strong communication skills.
• Ability to build relationships with team members and guests.

Responsibilities

• Support service advisors and the service manager as directed.
• Be a guest-facing representative delivering a world-class experience.
• Ensure promised times are met, with clear communication and first-time issue resolution.
• Assist in interviewing, hiring, and training Service Advisors and Technicians.

Skills

Service writing

Service lane leadership

Guest service

Communication skills

Active listening

Job description

Service Assistant Manager

Job Details: Job Location: Neenah Ford Lincoln - Neenah, WI, Position Type: Full Time, Salary Range: $40000.00 - $70000.00Base+Commission/year,

WHAT YOU'LL DO

The role of the Assistant Service Manager is to provide support to the service advisors and service manager as directed. The Assistant Service Manager is a guest facing individual that focuses on the delivering the guest a world-class experience and ensures the team exceeds guest expectations by meeting promise times, proper communication, and fixing the guest concerns right the first time. The Assistant Service Manager will partner with the Service Manager on interviewing, hiring, and training Service Advisors and Technicians.

Schedule: Monday - Friday - Variable hours between 7:00 am - 5:00 pm or similar variation

Pay: Annual salary dependent on experience plus a monthly dealership performance bonus - will be discussed further during interview.

WHO'S RIGHT FOR THE JOB?

• 3 years or more of automotive service writing OR service lane leadership experience is required
• Upbeat and positive personality
• Active listening skills
• Ability to provide excellent guest service
• Strong communication skills
• Ability to build relationships with team members and guests

OUR COMMITMENT TO YOU

• Competitive compensation!
• Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
• Two weeks of PTO upon start date (for FT team members)
• Discounts on vehicles, service, and parts
• 401(k) with company match for FT team members
• Paid Holidays (for FT team members)
• Wellness Program
• Free Team Member Clinic
• Free Health Coach
• Employee Assistance Program
• Employee Referral Program
• Training and opportunities for career growth and advancement

WHAT MAKES BERGSTROM DIFFERENT

• Wisconsin's largest automotive group and is a top 50 automotive dealer in the US
• Established in 1982 in Neenah WI
• 2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton
• 39 dealerships representing 36 brands
• Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States
• Received Glassdoor's "Best Places to Work" award
• Recognized by the Better Business Bureau and Time Magazine
• We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin