Warranty Administrator

Paylocity; Houston (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Vision insurance

Job summary

Helfman Automotive is seeking a Warranty Administrator for its Service Department. In this in-person role, you will process warranty claims, review documentation, and liaise with technicians and manufacturers to resolve issues.

You will maintain detailed records and ensure policy compliance, while assisting staff training and reporting to management. Preferred candidates will have dealership warranty experience, strong organizational skills, and proficiency with dealership software and Microsoft

Qualifications

• Experience in warranty administration within an automotive dealership.
• Solid understanding of automotive repair processes and warranty policies.
• Excellent organizational and administrative skills.
• Proficient with dealership management software and Microsoft Office.
• Strong communication and interpersonal abilities.
• Attention to detail and accuracy in documentation.
• Ability to work independently and as part of a team.
• Knowledge of manufacturer warranty programs and procedures is a plus.

Responsibilities

• Process warranty claims accurately and efficiently per manufacturer guidelines.
• Review and verify warranty documentation including repair orders and invoices.
• Communicate with technicians, service advisors, and manufacturers to resolve issues.
• Maintain detailed records of warranty claims, approvals, and rejections.
• Ensure compliance with warranty policies and procedures.
• Assist in training staff on warranty procedures and updates.
• Monitor warranty claim statuses and follow up for timely resolution.
• Prepare reports on warranty activities and submit to management.

Skills

Warranty administration

Organizational skills

Communication skills

Dealership software proficiency

Microsoft Office Suite

Teamwork

Attention to detail

Manufacturer warranty programs

Tools

Dealership management software

Microsoft Office Suite

Job description

Description

Warranty Administrator - Automotive Dealership Service Department

Key Responsibilities:

• Process warranty claims accurately and efficiently in accordance with manufacturer guidelines
• Review and verify warranty documentation, including repair orders and invoices
• Communicate with technicians, service advisors, and manufacturers to resolve warranty issues
• Maintain detailed records of warranty claims, approvals, and rejections
• Ensure compliance with warranty policies and procedures
• Assist in training staff on warranty procedures and updates
• Monitor warranty claim statuses and follow up as needed to ensure timely resolution
• Prepare reports on warranty activities and submit to management regularly

Skills and Qualifications:

• Previous experience in warranty administration or a similar role within an automotive dealership preferred
• Strong understanding of automotive repair processes and warranty policies
• Excellent organizational and administrative skills
• Proficient in dealership management software and Microsoft Office Suite
• Strong communication and interpersonal skills
• Attention to detail and accuracy in documentation
• Ability to work independently and as part of a team
• Knowledge of manufacturer warranty programs and procedures is a plus

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision)
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, and accessories.

Helfman is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact.

We value innovation, teamwork, and a commitment to making a positive impact in the world.

Job Type: Full-time Pay: $25.00 to $35.00 per hour Possible sign on bonus with qualifications

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Experience:

• Chrysler, Dodge, Jeep, Ram, & Fiat Experience (Preferred)

Work Location: In person