Warranty Admin

Route 24 Auto Group; Brockton (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Life insurance

Employee referral program

Job summary

Jeep 24 of Brockton is seeking an experienced Automotive Warranty Administrator to manage the full warranty claims process, ensuring accuracy and timely reimbursements. The role collaborates with Service, Parts, and Accounting to maintain compliant records and maximize efficiency.

Ideal candidates have 3–7 years of warranty administration experience, strong attention to detail, and proficiency with dealership systems and warranty portals. Competitive salary and benefits offered.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 3–7 years of automotive warranty administration or related experience.
• Strong understanding of warranty policies, repair orders, and parts requirements.
• Proficiency with dealership management systems and warranty portals.
• Excellent communication and attention to detail.

Responsibilities

• Review, prepare, and submit warranty claims accurately and timely.
• Verify documentation meets manufacturer requirements.
• Track status and follow up on pending claims; resubmit corrected claims.
• Monitor warranty receivables and ensure timely reimbursements.
• Collaborate with Service, Parts, and Accounting to resolve discrepancies and improve accuracy.
• Maintain accurate warranty records and assist with audits and reconciliation.

Skills

Organizational skills

Attention to detail

Communication

Problem solving

Multitasking

Education

High school diploma or GED

Associate degree

Tools

MS Office

Warranty portals

Dealership management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Warranty Admin

Salary Range: $65,000.00 To $85,000.00 Annually

Automotive Warranty Administrator

Jeep 24 | Brockton, MA

Salary: $65,000–$85,000 per year, based on experience

Jeep 24 of Brockton is looking for an experienced, detail-oriented Automotive Warranty Administrator to join our busy dealership team!

We are seeking a motivated professional who understands dealership warranty processes, manufacturer requirements, and service department operations. The ideal candidate takes pride in submitting clean claims, maximizing reimbursement, minimizing chargebacks, and keeping warranty receivables current.

If you have strong automotive warranty administration experience and thrive in a fast-paced dealership environment, we want to hear from you!

Job Summary

The Automotive Warranty Administrator is responsible for managing the dealership’s complete warranty claims process, including manufacturer and aftermarket claims. This role ensures claims are submitted accurately and promptly, documentation meets manufacturer requirements, parts return procedures are followed, and reimbursements are received in a timely manner.

Working closely with the Service, Parts, and Accounting departments, the Warranty Administrator plays a key role in maintaining accurate records, minimizing rejected claims, and ensuring compliance with manufacturer guidelines and dealership policies.

Key Responsibilities

• Review, prepare, and submit manufacturer and aftermarket warranty claims accurately and within required deadlines.
• Verify repair orders, technician documentation, labor operations, parts, and supporting records to ensure claims meet manufacturer requirements.
• Track claim status, follow up on pending claims, resolve rejections, and resubmit corrected claims promptly.
• Monitor warranty receivables and follow up to ensure timely reimbursement and accurate reconciliation.
• Maintain a target warranty claim acceptance rate of 95% or higher and work to keep warranty receivables within 14 days outstanding.
• Coordinate warranty parts retention, return shipments, and manufacturer-required documentation.
• Work closely with Service Advisors, Technicians, Parts, and Accounting to resolve discrepancies and improve claim accuracy.
• Communicate with manufacturer representatives and warranty administrators to resolve claim issues and obtain approvals when needed.
• Maintain accurate warranty records and ensure compliance with OEM policies, audit requirements, and dealership procedures.
• Identify recurring claim issues and implement process improvements to reduce rejections, delays, and lost revenue.
• Assist with warranty audits, reporting, and reconciliation as needed.

Qualifications

• High school diploma or GED required; an associate degree in Business, Accounting, or Automotive Technology is preferred.
• 3–7 years of experience in automotive warranty administration, dealership service accounting, or a related automotive administrative role.
• Strong understanding of manufacturer warranty policies, repair order documentation, labor operations, and parts requirements.
• Demonstrated ability to maintain a warranty claim acceptance rate of 95% or higher.
• Experience managing warranty receivables and keeping outstanding balances within a 14-day target.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced dealership environment.
• Proficiency with dealership management systems, warranty portals, and Microsoft Office or similar tools.
• Excellent communication, problem-solving, and follow-up skills.

What We Offer

• Competitive annual salary of $65,000–$85,000, based on experience
• 401(k)
• Health insurance
• Vision insurance
• Life insurance
• Employee referral program

Join Our Team!

At Jeep 24 of Brockton, we understand the importance of an efficient, well-managed warranty department. We are looking for someone who takes ownership of their work, understands the financial impact of warranty claims, and is committed to getting the details right.

If you have the experience, attention to detail, and drive to help keep our warranty department running smoothly.

Jeep 24 of Brockton is an equal opportunity employer.