Warranty Administrator

HTS Engineering Ltd.; Dallas, Northern (TX, KY); Híbrido; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

HTS Engineering Ltd. in Dallas, TX is seeking a Warranty Claims Processor to handle a high volume of warranty submissions, verify coverage, and ensure timely processing. You will maintain meticulous records, communicate with service centers and manufacturers, and support policy improvements.

The ideal candidate has at least 2 years of warranty claims experience, strong attention to detail, and excellent customer service skills to resolve inquiries and disputes effectively.

Formación

• Associates degree or higher preferred.
• Minimum 2 years of warranty claims processing experience.
• Ability to verify warranty coverage and eligibility.
• Strong documentation and organizational skills.
• Excellent communication with customers and service centers.

Responsabilidades

• Review and assess a large volume of warranty claims submitted by service centers and Fleet Warranty Administrators.
• Verify warranty coverage and eligibility criteria for each claim.
• Ensure claims are processed accurately and in a timely manner.
• Maintain detailed records of claims and correspondence.
• Engage with manufacturers to submit prior authorizations and repair directions.
• Follow up with manufacturer warranty personnel on payments, short pays, denials.
• Escalate claim payment variances to warranty manager.
• Communicate with customers and service centers to gather information and resolve inquiries.
• Provide excellent customer service while managing disputes or escalations.
• Conduct quality checks on completed claims for accuracy and compliance.
• Identify fraudulent or improper claims.
• Collaborate to develop and refine warranty policies and procedures.
• Suggest improvements to streamline claim processing and enhance customer experience.
• Maintain detailed and organized records of warranty claims, correspondence, and resolutions.
• Ensure compliance with regulatory and company documentation requirements.
• Other duties as assigned.

Conocimientos

Warranty claims

Customer service

Documentation

Quality checks

Process improvement

Educación

Associate degree or higher

Descripción del empleo

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role:

Claims Processing

• Review and assess a large volume of warranty claims submitted by service centers and Fleet Warranty Administrators.
• Verify warranty coverage and eligibility criteria for each claim.
• Ensure claims are processed accurately and in a timely manner.
• Maintain detailed records of claims, including documentation and correspondence.
• Engage with the manufactures to submit prior authorizations and repair direction.
• Follow up with manufacture warranty personnel on warranty claim payments, short pays, denials.
• Escalate claim payment variances to warranty manager.

Customer Interaction

• Communicate with customers and service centers to gather necessary information and resolve claimrelated inquiries.
• Provide excellent customer service while managing claim disputes or escalations.

Quality Control

• Conduct quality checks on completed claims to ensure accuracy and compliance with company policies and industry standards.
• Identify and report any fraudulent or improper claims.

Process Improvement

• Collaborate with the warranty department to develop and refine warranty policies and procedures.
• Suggest improvements to streamline claim processing and enhance customer experience.

Documentation

• Maintain detailed and organized records of warranty claims, correspondence, and resolutions
• Ensure compliance with regulatory and company documentation requirements
• Other duties as assigned.

Qualifications

Minimum Job Requirements:

• Associates degree or higher preferred
• Minimum 2 years of experience in warranty claims processing