Warranty Admin Manager - Momentum Volkswagen

Sonic Automotive

Houston (TX)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

401(k) plan with company match

Paid Time Off accrual

Employee discounts on purchasing and leasing cars

Free and discounted gym membership plans

Opportunities for career advancement

Job summary

Sonic Automotive is seeking a Warranty Admin Manager at Momentum Volkswagen in Houston, TX. In this role, you will manage the warranty claim processes, ensuring compliance and accuracy. The ideal candidate will have over 3 years of automotive warranty administration experience and strong knowledge of OEM warranty policies. Additional responsibilities include auditing repair orders and reconciling warranty receivables. Full-time position with Sundays off and advancement opportunities within a Fortune 500 company.

Qualifications

3+ years of automotive warranty administration experience in a dealership setting.
Strong knowledge of OEM warranty policies and procedures.
Proficiency in dealership management systems such as CDK, Reynolds & Reynolds.

Responsibilities

Manage and optimize warranty claim processes ensuring compliance and accuracy.
Process and submit manufacturer warranty claims.
Audit repair orders and reconcile warranty receivables.

Skills

Automotive warranty administration experience

Knowledge of OEM warranty policies

Dealership management systems (DMS)

Attention to detail

Communication and collaboration skills

Tools

CDK

Reynolds & Reynolds

Job description

Warranty Admin Manager - Momentum Volkswagen in Houston, TX at Sonic Automotive

Location: 2405 Richmond Avenue
Houston, TX 77098

Job Type: Administrative

Experience: Mid-Senior Level

Job Description

As the Warranty Admin Manager, you will manage and optimize our dealership’s warranty claim processes, ensuring compliance, accuracy, and maximum reimbursement from OEMs.

Responsibilities

Accurately process and submit manufacturer warranty claims, ensuring full compliance with OEM policies and timelines.
Audit repair orders for proper documentation, labor ops, technician notes, and time stamps to reduce claim denials and chargebacks.
Reconcile all warranty receivables with payments through the appropriate accounting schedule.
Act as the primary point of contact for all manufacturer warranty matters, including audits, inquiries, goodwill requests, and program submissions.
Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete, consistent, and audit-ready.
Track warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
Arrange for parts to be shipped to the factory or distributor, or to be scrapped.
Monitor and manage warranty receivables, aging reports, and claim status to ensure timely reimbursement and minimize outstanding balances.
3+ years of automotive warranty administration experience in a dealership setting.
Strong knowledge of OEM warranty policies and procedures, with the ability to audit and submit claims accurately and independently.
Proficiency in dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar platforms.
Exceptional attention to detail and documentation review skills to ensure clean, compliant repair orders and minimize chargebacks.
Effective communication and collaboration skills, with the ability to work closely with service, parts, and manufacturer contacts.

Preferred Qualifications

Prior experience with warranty systems and programs, including familiarity with Warranty Policies & Procedures Manual.
Experience navigating warranty audits and resolving denied or underpaid claims.
Working knowledge of parts return processes and core tracking for warranty-related parts.

Schedule