Warm Welcome Host — Front of House

BRU Burger Bat - Brownsburg; Brownsburg (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

BRU Brownsburg is seeking a Host for the front of house to welcome guests, manage the waitlist and reservations, and coordinate seating with servers and the kitchen. The role emphasizes friendly, professional guest interactions and efficient seating to ensure a smooth dining experience.

Ideal candidates demonstrate excellent communication, strong organizational skills, and the ability to stay calm under pressure. Training is provided; prior host experience is a plus but not required.

Qualifications

• Excellent customer service and communication skills.
• Friendly and outgoing personality with a positive attitude.
• Strong organizational and multitasking abilities.
• Ability to remain calm in high-pressure situations.
• Familiarity with reservation systems a plus.
• Previous host/hostess experience is preferred but not required; training will be provided.

Responsibilities

• Guest Greeting and Seating: Welcome guests with a friendly and positive attitude as they arrive at the restaurant.
• Manage the waitlist and reservations, accurately estimating wait times and making guests comfortable while they wait.
• Escort guests to their tables, presenting menus, and providing any necessary assistance.
• Seat guests according to seating charts and server rotation, optimizing table turnover.
• Reservation Management: Take and confirm reservations over the phone or through the restaurant's reservation system.
• Maintain an up-to-date reservation book, ensuring that all reservations are recorded accurately.
• Communicate special requests and guest preferences to servers and kitchen staff.
• Guest Assistance: Provide guests with information about the restaurant, including menu items, daily specials, and promotions.
• Assist guests with coat check, if applicable.
• Handle guest inquiries, concerns, or special requests with professionalism and attentiveness.
• Communication and Coordination: Maintain effective communication with servers, bussers, and kitchen staff to ensure efficient seating and service.
• Relay any important guest information to the appropriate team members.
• Coordinate with servers to manage guest flow and ensure a smooth dining experience.
• Keep track of waiting guests and notify them when their tables are ready.
• Communicate waitlist status and estimated wait times to waiting guests.
• Cleanliness and Organization: Keep the host/hostess stand and waiting area clean, organized, and well-stocked.
• Ensure menus, promotional materials, and other items are in good condition and readily available.

Skills

Customer service

Communication

Multitasking

Organizational skills

Calm under pressure

Reservation systems

Host experience

Job description

BRU Brownsburg is seeking a Host for the front of house to welcome guests, manage the waitlist and reservations, and coordinate seating with servers and the kitchen. The role emphasizes friendly, professional guest interactions and efficient seating to ensure a smooth dining experience.

Ideal candidates demonstrate excellent communication, strong organizational skills, and the ability to stay calm under pressure. Training is provided; prior host experience is a plus but not required.