Warm Visitor Experience Associate — Weekend & Friday Shifts

Rehercenter; City of Kingston (NY); Hybrid; USD 23,000 - 26,000; Part time

Job summary

The Reher Center for Immigrant Culture and History is seeking a part-time Visitor Experience Associate in Kingston, NY. This role greets visitors, orients them to the museum, and supports the operation during public hours.

Responsibilities include opening/closing, answering questions, guiding tours, and assisting with programs and memberships. The position requires Friday availability and at least one weekend per month.

Qualifications

• Excellent interpersonal and communication skills.
• Warm, welcoming, and comfortable interacting with visitors of varied ages/backgrounds.
• Dependable, punctual, and able to work independently.
• Strong judgment and ability to respond calmly and professionally to visitor questions.
• Interest in history, museums, culture, education, or Kingston community.
• Comfort learning and sharing basic information about Reher Center’s history and mission.
• Experience in museums, cultural orgs, hospitality, retail, education, or customer service is helpful but not required.
• Ability to use basic technology and track visitor information and facilitate donations/memberships.
• Regular Friday and minimum one weekend-per-month availability.

Responsibilities

• Serve as first point of contact, welcoming visitors and introducing the Reher Center.
• Orient visitors to the museum and help navigate bakery and gallery spaces.
• Answer general visitor questions using provided materials.
• Open and close the museum and follow visitor-services procedures.
• Monitor the bakery and gallery to maintain a safe, welcoming environment.
• Track attendance and collect visitor feedback.
• Share information about tours, programs, memberships, and opportunities.
• Maintain visitor materials and replenish supplies as needed.
• Support public programs, events, and other visitor-facing activities.
• Communicate visitor questions and concerns to Education Manager and staff.
• Participate in training related to Reher history, exhibitions, and site procedures.
• Collaborate as part of a small museum team.
• Perform other visitor-experience duties as needed.

Skills

Interpersonal skills

Communication skills

Dependability

Punctuality

Professional judgment

Customer service

Community engagement

Learning history and context

Technology basics

Friday & weekend availability

Job description

The Reher Center for Immigrant Culture and History is seeking a part-time Visitor Experience Associate in Kingston, NY. This role greets visitors, orients them to the museum, and supports the operation during public hours.

Responsibilities include opening/closing, answering questions, guiding tours, and assisting with programs and memberships. The position requires Friday availability and at least one weekend per month.